Guest Services Representative
2 weeks ago
Guest Services Representative
TPG Hotels & Resorts
Position Overview
The Guest Services Representative plays a crucial role in ensuring a welcoming atmosphere for all visitors. This position is responsible for registering guests, providing exceptional service throughout their stay, and managing the guest's account upon departure.
Key Responsibilities
- Warmly greet and welcome guests as they arrive, maintaining a friendly and approachable demeanor.
- Efficiently handle the check-in and check-out processes, ensuring a smooth experience for all guests.
- Manage telephone operations to address guest requests promptly.
- Respond to inquiries regarding hotel services, amenities, and local attractions with professionalism.
- Deliver guest items such as luggage and packages as needed, ensuring timely and courteous service.
- Stay informed about hotel facilities, special events, and local activities to provide accurate information to guests.
- Exhibit initiative in job performance by anticipating guest needs and addressing them proactively.
- Maintain composure and professionalism in high-pressure situations.
- Demonstrate effective listening skills to understand and resolve guest concerns.
Qualifications
Successful candidates will possess a strong commitment to customer service and the ability to maintain a positive attitude in all interactions. The role requires excellent communication skills and the ability to work collaboratively with team members.
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