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Customer Service Representative

2 months ago

Traverse City, Michigan, United States Boyne Country Sports Full time

Position Overview:

As a Sales Associate, your primary role is to ensure that every guest receives exceptional customer service from the moment they enter the store until their purchase is completed.

About Boyne Country Sports:
Boyne Country Sports is part of a renowned network of resorts and recreational facilities, offering a variety of outdoor experiences across multiple locations. Our operations encompass a wide range of activities, including skiing, golfing, and year-round recreational services, along with a retail division that provides high-quality outdoor gear and apparel.

Employee Benefits:
In addition to employment, Boyne Country Sports offers access to breathtaking outdoor activities, substantial discounts on products and services, comprehensive medical coverage, and more for you and your family.

  • Health Benefits including medical, dental, vision, life, and disability insurance starting the first of the month following employment.
  • PTO accrual begins on your first day.
  • Complimentary skiing and riding at our mountain resorts.
  • Discounts on lodging, food, and beverages for eligible team members and their qualifying dependents.
  • Free or discounted golf at our resort courses.
  • 401(k) plan with company matching contributions.

Core Values:
We are committed to our Core Values, represented by the acronym LEAD:

Think Long Term | Excellence in Execution | Have Passion and a Positive Attitude | Develop Great People

Key Responsibilities:

  • Greet customers warmly and offer assistance as needed.
  • Guide customers to products by escorting them to various displays and suggesting items.
  • Provide accurate information about products to assist customers in their purchasing decisions.
  • Enhance customer confidence by offering thoughtful suggestions and insights.
  • Process transactions efficiently, including checks, cash, or credit card payments.
  • Keep customers informed about special promotions and future product offerings.
  • Organize and display merchandise effectively throughout the store.
  • Maintain a clean and appealing store environment.
  • Assist in keeping accurate inventory records.

Qualifications:
This position may be a great fit for you if:

  • You enjoy delivering outstanding customer service and thrive on meeting new people.
  • You are friendly and approachable, communicating clearly and enthusiastically about our products.
  • You value teamwork and are committed to supporting your colleagues while creating a positive work atmosphere.
  • You are adaptable and eager to learn, willing to work flexible hours, including nights and weekends.
  • You possess a high school diploma or equivalent, are comfortable handling payment transactions, and have basic computer skills.