Senior Operations Analyst
2 weeks ago
Job Title: Senior Operations Analyst
Duration: 6 Months
Location: Remote
Job Overview:
The Senior Operations Analyst will play a crucial role in supporting our technology operations, ensuring seamless functionality and efficiency within our data center environment.
Key Responsibilities:
- Provide onsite support for technology implementations, upgrades, and decommissioning efforts, dedicating approximately 50% of your time to these tasks.
- Manage asset documentation and updates within the Data Center Information Management System, ensuring accurate records of all IT assets.
- Oversee the installation and documentation of data center infrastructure, including cabinets, racks, and cabling systems.
- Install, configure, and validate compute, network, and storage systems, ensuring optimal performance.
- Support incident management and change requests, dedicating around 25% of your time to these activities.
- Analyze and respond to alerts and notifications, coordinating with the Technology Operations Center and external vendors as necessary.
- Conduct technical training sessions for staff as identified by leadership, contributing approximately 10% of your time to this responsibility.
- Assist with general operational duties, including site surveys and vendor management.
Qualifications:
- Minimum of 4 years of experience in a data center environment.
- At least 3 years of experience collaborating with third-party IT vendors.
- Experience in writing technical documentation or standard operating procedures for IT support roles.
- Proven ability to interact with senior management in a technical capacity.
- Hands-on experience with hardware installation and troubleshooting, including structured cabling.
- Certifications such as VMware Certified Professional (VCP) or higher are preferred.
This position requires a proactive individual who can thrive in a dynamic environment and is committed to maintaining high operational standards.
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