Senior IT Operations Analyst
2 weeks ago
Job Title: Senior Technology Operations Analyst
Location: San Antonio, TX
Duration: 6 Months with potential for permanent placement
Position Overview:
As a Senior Technology Operations Analyst at World Wide Technology, you will be instrumental in maintaining and enhancing our technology framework. Your role will involve overseeing, evaluating, and refining our IT systems and methodologies, providing essential insights and assistance to boost operational productivity.
Key Responsibilities:
- Facilitate technology implementations, upgrades, refreshes, and decommissioning processes.
- Manage Asset Documentation – maintain and update asset information, operational settings, and functional roles for all IT assets within the Data Center Information Management System.
- Document and install data center infrastructure components, including cabinets, racks, patch panels, and cabling.
- Set up, document, and configure computing, networking, and storage systems.
- Conduct installation, testing, validation, and documentation of firmware updates.
- Assist with Incident and Change Management.
- Analyze, prioritize, and respond to alerts and requests from various communication channels.
- Create and update Incident Records, coordinating with the Technology Operations Center and vendors; escalate issues based on exposure and required skillsets.
- Engage with third-party hardware and software vendors to initiate and support services, validate repair activities, and manage RMAs.
- Oversee, coordinate, and audit Change Requests.
- Provide technical training for team members as directed by data center leadership.
- Support general data center operational tasks.
- Conduct periodic site assessments and assist with vendor visits.
- Monitor alert consoles and notifications.
- Perform additional duties as assigned by data center leadership.
Qualifications:
- 4 years of experience in a data center environment.
- 3 years of experience collaborating with third-party IT vendors and suppliers.
- 3 years of experience in creating technical documentation or standard operating procedures related to IT support or deployment.
- 2 years of experience in an IT role with senior management interaction.
- 2 years of experience in hardware installation and cabling within IT racks.
- 2 years of experience troubleshooting physical connectivity issues.
- 2 years of experience with structured cabling systems.
Preferred Certifications: VMware Certified Professional (VCP) or higher.
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