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Business Adoption Specialist

2 months ago

Seattle, Washington, United States OmegaHires Full time
Job Overview

Position Title: Business Readiness Lead

Employment Type: Contract / FTE – Full-time

Location: Renton / Seattle WA (4 days onsite)


Role Summary:

  • The Business Readiness Lead serves as the primary expert and facilitator between dealerships, divisions, and project teams during the implementation and acceptance of a new application.
  • This role requires a comprehensive understanding of the application and its functionalities to assist users in their learning and integration process.
  • Responsibilities include diagnosing issues faced by end users, identifying root causes, and collaborating with relevant stakeholders to resolve challenges.
  • Additionally, the Lead will provide updates and presentations to senior executives, necessitating strong written and verbal communication skills.

Key Responsibilities:

  • Collect, interpret, and evaluate business requirements from various stakeholders and teams.
  • Effectively communicate and present to senior management regarding the status of application deployment.
  • Design and implement a thorough communication strategy for the complete product launch, ensuring all parties are informed and engaged.
  • Champion the interests of both end users and project teams to guarantee a successful application rollout.
  • Assist in the adoption of new applications, tools, or processes by end customers.
  • Engage with customers, vendors, and different business units, maintaining proactive communication and a focus on results.
  • Drive project outcomes and challenge assumptions regarding the execution of plans.
  • Develop and oversee a business readiness strategy.
  • Create and implement project plans, ensuring adherence to established standards and procedures.
  • Produce training materials (documentation, videos) for both internal and external stakeholders.
  • Conduct business readiness risk assessments and develop mitigation strategies.
  • Collaborate with developers and subject matter experts to define the technical vision and assess trade-offs between usability and performance.
  • Work alongside quality assurance and development teams to manage defects and ensure proper migration of changes into production.
  • Coordinate resources and services from both external vendors and internal teams.
  • Facilitate project management improvement initiatives.

Qualifications:

  • 2-5 years of relevant experience in technology management, business readiness, or similar roles.
  • Strong background in business readiness functions, including change management, user adoption, training, and communication planning.
  • Proven experience in leading teams.
  • Detail-oriented with the ability to manage multiple initiatives simultaneously.
  • Maintain high-quality standards while working under pressure and meeting deadlines.
  • Excellent verbal and written communication skills across all organizational levels.
  • Ability to clearly convey information to stakeholders.
  • Experience in delivering presentations to management and professional peers.
  • Commitment to the organization's core values.

Core Competencies:

  • Integrity
  • Adaptability
  • Results Orientation
  • Influencing Skills
  • Innovation and Quality Leadership
  • Execution Management
  • Talent Management
  • Sound Judgment and Business Acumen

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