Patient Support Center Representative
1 week ago
Join Our Healthcare Call Center Team
Kinetic Personnel Group, Inc. is actively seeking candidates for various roles within a Healthcare Call Center, a respected public health organization. This nonprofit entity is recognized for its commitment to community service and fostering a positive workplace culture.
- Engage with clients and members to deliver essential information and support.
- Clarify member eligibility and benefits for clients.
- Complete Call Center training successfully and engage in ongoing professional development.
- Adhere to established call scripts and quality assurance protocols.
- Manage inbound and outbound calls effectively, averaging 65 calls daily.
- Record all interactions accurately and promptly.
Qualifications:
- High School Diploma or GED (mandatory)
- Minimum of 1 year experience in a Healthcare Call Center or 2 years in a Call Center with a focus on healthcare.
- Typing speed of 35 WPM (assessment required)
- Basic proficiency in MS Office and computer applications
- Strong customer service and communication skills are preferred.
- Familiarity with Medicare and/or Medi-CAL is advantageous.
- Successful completion of a criminal background check and drug screening is required.
Compensation: $21-$22 per hour
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