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Client Support Specialist

2 months ago

Ontario, California, United States BestPack Full time
Job Overview

As a Customer Service Representative at BestPack, you will serve as a vital link between our company and our clients, delivering comprehensive product and service information, addressing inquiries, processing orders, and resolving customer issues with precision and promptness.


Key Responsibilities:
  • Handle a high volume of incoming calls and emails efficiently.
  • Generate and pursue sales leads actively.
  • Establish and nurture sustainable relationships with customer accounts through transparent and engaging communication.
  • Provide accurate and complete information utilizing appropriate methods and tools.
  • Achieve personal and team sales targets while managing call-handling quotas.
  • Address customer complaints, offering suitable solutions and alternatives within designated timeframes; follow up to ensure resolution.
  • Maintain records of customer interactions, process accounts, and organize documentation.
  • Adhere to communication protocols, guidelines, and policies.
  • Assist customers with technical issues by identifying problems, researching solutions, and providing clear guidance.
  • Support and educate customers on product usage to enhance their effectiveness.
  • Demonstrate a solution-oriented approach by recommending relevant products and services.
  • Exceed customer expectations through proactive engagement.
  • Process orders accurately, ensuring completeness of information.
  • Create purchase orders and monitor inventory levels.
  • Organize paperwork and maintain precise records of transactions and invoices.
  • Coordinate logistics to ensure timely delivery of products.
  • Provide assistance by responding to inquiries regarding order status, tracking, pricing, and other customer questions.
  • Issue quotes and pricing information as required.
  • Manage invoicing and follow up on payments.
  • Perform various administrative tasks as needed.
Qualifications and Skills:
  • Demonstrated experience in customer support or as a Client Service Representative.
  • Proven track record of meeting quotas.
  • Strong skills in handling phone interactions and active listening.
  • Familiarity with QuickBooks and industry best practices.
  • Customer-focused with the ability to adapt to diverse situations and individuals.
  • Effective problem-solving skills with a commitment to quality.
  • Ability to maintain composure in challenging scenarios.
  • Excellent communication and presentation abilities.
  • Strong time management and prioritization skills.
  • High school diploma or equivalent.

The ideal candidate will possess prior experience in data entry, administrative support, and customer service. You should be capable of working independently, managing tasks efficiently, and meeting deadlines. If you have a keen eye for detail and thrive in a dynamic environment, we encourage you to consider this opportunity.