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Bilingual Support Specialist

2 months ago

Ontario, California, United States Uline Full time

Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Uline. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

  • Process customer orders and inquiries in a collaborative call center environment using world-class technology.
  • Communicate with customers via phone, email, and chat to resolve their queries and concerns.
  • Help customers navigate our website and online ordering system to ensure a seamless shopping experience.
  • Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Requirements

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • Prior customer service experience is a plus, but we will train you to provide legendary service to our customers.
  • Bilingual (English/Spanish) - fluent in both verbal and written forms.

Benefits

  • Complete medical, dental, vision, and life insurance coverage, Flexible Spending Accounts, and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals, and profit sharing.

Company Overview

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We are a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, we are committed to offering exceptional benefits and perks to our employees.