Customer Success Business Leader

3 days ago


Pittsburgh, Pennsylvania, United States Acosta Full time
Acosta Sales & Marketing is a leading sales and marketing powerhouse behind top brands in the United States and Canada.

We are seeking a Customer Success Business Leader to join our team.

**Job Description:**

As a Customer Success Business Leader, you will be responsible for managing the assigned principals' business within designated "customer accounts". Your primary goal will be to increase sales and market share of the represented brands while earning a profit for our manufacturers and Acosta.

**Responsibilities:**

  • Deliver principals' objectives, including volume and sales fundamentals (merchandising, assortment, pricing, and shelving) goals at the assigned customers at the lowest cost.
  • Develop a Customer Business Plan that will deliver the principals' business priorities.
  • Personally call on all decision-makers at the customer to sell business plans, programs, and concepts that improve long-term business results.
  • Achieve results at the lowest possible selling cost while maximizing company revenue (including brokerage, commissions, bonuses, contest earnings, etc.). Oversee all manufacturers' expenditures at the customer.
  • Achieve competitively superior in-store presence in the assigned stores. Personally call on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers. Manage manufacturers' trade marketing funds, process direct shipments (via the Sales Support Coordinator), and leverage data to sell concepts to the customer.
  • Operate within the designated budget.
  • Proactively communicate with key principals.
  • Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).
  • Effectively use knowledge of customer, market, and principal-involve marketing, technology, and administrative resources to accomplish objectives.
  • Provide timely information of selling priorities to Retail Sales Managers, supervisor, and shared resources (marketing, technology, and administration).
  • Proactively share information and customer/principal information with other team members to build organization capacity.
  • Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems.
  • Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.
  • Complete special projects as requested.


**Qualifications:**

  • Bachelor of Arts Degree or equivalent work experience.
  • A minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience preferred.
  • Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, and thorough knowledge of web-based applications. Must have excellent presentation and communication skills. Must be able to handle multiple projects simultaneously.
  • Must have a valid driver's license.
  • This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.


**Estimated Salary:** $60,000 - $80,000 per year, depending on experience and location.

**Benefits:**

Acosta Sales & Marketing offers a competitive salary and benefits package, including health insurance, 401(k) matching, and paid time off.

**Company Overview:**

Acosta Sales & Marketing is a leading sales and marketing powerhouse behind top brands in the United States and Canada. We offer flexible services that maximize efficiency and provide data-, reach-, and relationship-driven strategies to execute those strategies and monitor, track, and optimize metrics-based results for customers and retailers.

**How to Apply:**

If you are a motivated and results-driven individual with a passion for sales and marketing, please submit your application to join our team. We are an equal opportunity employer and are committed to providing accommodations for persons with disabilities. If you require accommodation, please contact us, and we will work with you to meet your needs, to the extent required by law.

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