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Customer Success Specialist
4 weeks ago
Honeycomb Credit is a loan crowdfunding platform that empowers small businesses by unlocking capital from their community. As a Crowdfunding Campaign Manager, you will play a key role in growing our two-sided network by providing energetic front-line guidance and strategy to business owners running investment crowdfunding campaigns on Honeycomb.
Key Responsibilities:
- Support and manage small business owners' crowdfunding campaigns from launch to funding, including pre-launch meetings, campaign strategy, and periodic check-ins.
- Interface with the sales, marketing, compliance, and operations teams to ensure campaigns are launching in a timely manner and reaching their funding goals.
- Build on our existing customer success tools to drive investment in our customers' campaigns.
- Engage our investor audience through social media, email, and events.
- Work with our operations team to maintain a positive working relationship between business owners, investors, and Honeycomb throughout the repayment of the loan.
Honeycomb Credit Offers:
- Unlimited PTO
- Health insurance
- Equity in a high-growth startup
- Fun, unique, and exciting co-workers
- The opportunity to grow your career in a mission-driven organization
Requirements:
- 0-3+ years of experience in customer success, sales, customer support, marketing, or social media
- Experience working with or around small businesses
- Excitement for our mission of creating financially empowered communities
Additional Consideration:
- Experience in a high-growth startup environment
- Track record of hitting goals and growing professionally
- Experience in lending, crowdfunding, or fundraising
- Experience in an independently owned small business