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Customer Success Specialist

4 weeks ago


Pittsburgh, Pennsylvania, United States Innovation Works Full time
Crowdfunding Campaign Manager Role

Honeycomb Credit is a loan crowdfunding platform that empowers small businesses by unlocking capital from their community. As a Crowdfunding Campaign Manager, you will play a key role in growing our two-sided network by providing energetic front-line guidance and strategy to business owners running investment crowdfunding campaigns on Honeycomb.

Key Responsibilities:
  • Support and manage small business owners' crowdfunding campaigns from launch to funding, including pre-launch meetings, campaign strategy, and periodic check-ins.
  • Interface with the sales, marketing, compliance, and operations teams to ensure campaigns are launching in a timely manner and reaching their funding goals.
  • Build on our existing customer success tools to drive investment in our customers' campaigns.
  • Engage our investor audience through social media, email, and events.
  • Work with our operations team to maintain a positive working relationship between business owners, investors, and Honeycomb throughout the repayment of the loan.

Honeycomb Credit Offers:
  • Unlimited PTO
  • Health insurance
  • Equity in a high-growth startup
  • Fun, unique, and exciting co-workers
  • The opportunity to grow your career in a mission-driven organization

Requirements:
  • 0-3+ years of experience in customer success, sales, customer support, marketing, or social media
  • Experience working with or around small businesses
  • Excitement for our mission of creating financially empowered communities

Additional Consideration:
  • Experience in a high-growth startup environment
  • Track record of hitting goals and growing professionally
  • Experience in lending, crowdfunding, or fundraising
  • Experience in an independently owned small business