Customer Success Representative

2 months ago


Pittsburgh, Pennsylvania, United States Innovation Works Full time

About the Role:

We are seeking a highly skilled and ambitious sales professional to join our team at Innovation Works. As a Sales Associate, you will be responsible for driving business growth and revenue by assisting with sales inquiries and opportunities.

Your Focus:

  • You are a super-smart, energetic sales professional looking for a career where you can put down roots and love coming to work.
  • You have experience working in sales or a customer-focused role and have expert customer service skills.
  • You are self-motivated and love nothing more than a meaty challenge you can sink your teeth into.
  • You are looking for a workplace you can call home, where you can be part of a family as well as a team.
  • You will be able to use our data-driven marketing tools to help drive sales via various warm leads on inbound or outbound channels and sales interactions.
  • Maintain relationships with customers in order to provide the best experience.
  • Drive business growth and revenue by assisting with any sales inquiries or opportunities.
  • Thrive in a healthy and competitive sales environment.
  • Find success in achieving monthly goals.
  • Utilize your innate sales skills- which should include: active listening, qualifying customers and helping lead the customer to the right product for them.
  • Actively collect insights from customers and focus on closing the communication loop by providing product feedback.
  • Provide timely updates regarding new trends in sales and support issues.
  • Be a Subject Matter Expert/Brand Ambassador for all our products.
  • Continue to build on an already strong Sales team culture.

Your Skills:

  • Proven past success in sales.
  • Ability to manage complex sales cycles.
  • Confidence selling in both 1:1 and 1:many situations.
  • Ability to identify challenges that clients & prospects are facing.
  • Excellent communication, interpersonal and negotiation skills.
  • Entrepreneurial drive-you thrive being part of a small team, rapidly iterating on your approach.
  • Competitive nature and a will to succeed in a target-driven environment.


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