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Sales and Service Leader

1 month ago

Pittsburgh, Pennsylvania, United States Sephora Full time
Sales and Service Leader Job Description

As a Sales and Service Leader at Sephora, you will be responsible for driving sales and service initiatives in your store. You will support all aspects of sales and service related activities, including paid services, events, classes, cash handling, and training.

Key Responsibilities:
  • Creating Amazing Customer Experiences
    • Develop and implement strategies to enhance customer satisfaction and loyalty
    • Coach Beauty Advisors on client engagement and loyalty programs
    • Support brand partners and manage event planning and execution
  • Supporting Store Success
    • Monitor and analyze sales data to inform business decisions
    • Coach the team to meet store goals and objectives
    • Implement company initiatives and ensure timely execution
  • Managing Day to Day Store Operations
    • Assist the Management team in executing operational initiatives
    • Ensure profitability and efficiency in the store
  • Enhancing our Culture through Sephora Values
    • Promote a culture of Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative
Requirements:
  • Prior equivalent work experience in retail or service industry
  • Passion for client service and working with people
  • Excellent organizational, analytical, and leadership skills
  • Experience as a hands-on leader who loves being on the sales floor
  • Strong communication skills and ability to multitask
  • Resilience and ability to react to situations in-the-moment
  • Flexible availability to work nights, overnights, weekends, and holidays
  • Ability to lift and carry up to 50 pounds and work in a fragrance-filled environment

Sephora offers a competitive hourly rate of $28.25, comprehensive healthcare and wellbeing benefits, 401(k) savings plan, paid time off, employee discount/product perks, tuition reimbursement, and employee referral bonus programs. We are committed to creating a beauty community where everyone's uniqueness is celebrated, respected, and honored.