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Customer Success Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Innovation Works Full time
Crowdfunding Campaign Manager

Honeycomb Credit is a pioneering loan crowdfunding platform that unlocks capital for small businesses from a unique and innovative source - their fans, friends, and community. By crowdfunding a small business loan, entrepreneurs create deeper relationships with their community and investors earn a return while supporting local businesses they love. It's a true win-win.

Key Responsibilities:
  • Support and manage small business owners' crowdfunding campaigns from launch to funding, including pre-launch meetings, campaign strategy, and periodic check-ins.
  • Interface with the sales, marketing, compliance, and operations teams to ensure campaigns are launching in a timely manner and reaching their funding goals.
  • Build on our existing customer success tools to drive investment in our customers' campaigns.
  • Engage our investor audience through social media, email, and events both through Honeycomb's owned channels and indirectly through our customers' reach.
  • Work with our operations team to maintain a positive working relationship between business owners, investors, and Honeycomb throughout the repayment of the loan.
Requirements:
  • 0-3+ years of experience in customer success, sales, customer support, marketing, or social media.
  • Experience working with or around small businesses.
  • Excitement for our mission of creating financially empowered communities.
Honeycomb Credit Offers:
  • Unlimited PTO.
  • Health insurance.
  • Equity in a high-growth startup.
  • Fun, unique, and exciting co-workers.
  • The opportunity to grow your career in a mission-driven organization.

Honeycomb Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.