Customer Success Manager

3 days ago


Pittsburgh, Pennsylvania, United States Innovation Works Full time
Crowdfunding Campaign Manager Role

Honeycomb Credit is a pioneering loan crowdfunding platform that empowers small businesses by unlocking capital from their community. By crowdfunding a loan, entrepreneurs foster deeper relationships with their supporters and investors earn a return while backing local businesses they care about. It's a mutually beneficial outcome.

This role requires someone who can provide energetic front-line guidance and strategy to business owners running investment crowdfunding campaigns on Honeycomb. As a key part of growing our two-sided network, the Crowdfunding Campaign Manager embodies the Honeycomb mission and values every day.

Key Responsibilities:
  • Support and manage small business owners' crowdfunding campaigns from launch to funding, including pre-launch meetings, campaign strategy, and periodic check-ins
  • Interface with the sales, marketing, compliance, and operations teams to ensure campaigns are launching in a timely manner and reaching their funding goals
  • Build on our existing customer success tools to drive investment in our customers' campaigns
  • Engage our investor audience through social media, email, and events
  • Work with our operations team to maintain a positive working relationship between business owners, investors, and Honeycomb throughout the repayment of the loan
Honeycomb Credit offers:
  • Unlimited PTO
  • Health insurance
  • Equity in a high growth startup
  • Fun, unique, and exciting co-workers
  • The opportunity to grow your career in a mission-driven organization


Honeycomb Credit is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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