IT Account Management Specialist

2 weeks ago


La Plata, Maryland, United States FGS Full time

Job Overview:


We are seeking a dedicated professional to provide comprehensive account management services for Microsoft Windows and UNIX-based systems within a specialized operational environment.

This role may require non-standard working hours.

Key Responsibilities:
- Oversee and manage user accounts within the Identity and Access Management (IAM) framework, ensuring compliance with re-validation protocols (e.g., annual account reviews) and adjustments related to job roles.
- Facilitate account creation, password resets, and modifications in accordance with approved requests.
- Address password reset requests from users, manage account expiration timelines, and ensure synchronization of password updates across all relevant systems.
- Monitor and respond to service requests in ticketing systems to assist users effectively.
- Ensure timely de-provisioning of account access as necessary, utilizing integration with IAM systems.
- Maintain workflow processes to accommodate multiple approvers as defined by the IAM procedures.
- Serve as a subject matter expert in Account Management across the organization.
- Regularly audit the account database to identify and manage unused or expired accounts in line with Enterprise Asset Management (EAM) standards.
- Provide remote IAM services whenever feasible.

Qualifications:
- Minimum of two years of experience with Active Directory.
- At least two years of experience in general IT client systems support.
- Must hold DoD 8570 certification, IAT Level II.
- Demonstrated strong customer service orientation.

Physical Requirements:
- Sitting (50%), Standing (10%), Walking (5%), Grasping (60%), Reaching (10%), Near Acuity (50%), Speaking (100%), Listening (100%), Sight (100%), Use of Hands/Fingers (75%), Color Determination (100%).

This position description is intended to outline the essential responsibilities and qualifications associated with this role, but it is not exhaustive of all duties or working conditions.


Company Overview:

FGS, LLC is a premier provider of advanced technical services, specializing in Secure Information Systems, Security Engineering, and Intelligence Analysis.

Our comprehensive solutions encompass the design, engineering, deployment, and maintenance of secure technologies and critical infrastructure, ensuring the protection of our clients' vital information and personnel.

With a steadfast commitment to excellence, FGS has experienced significant growth over the past seven years, delivering exceptional services to clients across North America, the Pacific Rim, the Middle East, and Europe.

FGS is dedicated to providing cutting-edge technology and process management services to military, government, and commercial sectors globally.

We offer a competitive benefits package, including health, dental, vision, 401(k), group life insurance, and educational reimbursement, among other perks.

FGS values its employees and promotes numerous opportunities for professional development.
FGS, LLC is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.



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