Guest Services Representative

2 weeks ago


Atlanta, Georgia, United States HYATT Hotels Full time

Role Overview: The Front Desk Agent plays a vital role in upholding the hotel's dedication to exceptional guest service and collaborative teamwork. This position is ideal for individuals who value high standards of excellence in their work.

Key Responsibilities: The Front Desk Agent is responsible for crafting a memorable experience for hotel guests by providing a welcoming, helpful, and outstanding service. This includes maintaining a clean, comfortable, and inviting atmosphere. The role encompasses various tasks such as managing the Front Desk, overseeing the Bakery Café, assisting in the Guest Kitchen, and facilitating the e-room and TV den. Additionally, the Front Desk Agent handles guest check-ins and check-outs, as well as servicing meeting rooms.

Qualifications:

  • Prior experience in guest service is essential, preferably within the hospitality sector.
  • Flexibility in scheduling is required, including availability for both morning and evening shifts, weekends, and holidays.
  • A strong command of the English language is necessary, encompassing speaking, reading, and writing skills.
  • The ability to quickly learn and thrive in a fast-paced environment with frequent guest interaction is crucial.
  • Multi-tasking capabilities are essential.
  • Candidates must be at least 18 years old.
  • A genuine desire to meet the needs of others in a dynamic setting is a must.
  • A high school diploma or equivalent is required.
  • Physical ability to lift, pull, and push moderate weights (minimum of 20 lbs) is necessary.
  • Basic computer skills, including proficiency in Word and Excel, are required.

Hyatt's Commitment: At Hyatt, we recognize that our guests choose us for our caring and attentive associates who prioritize efficient service and meaningful experiences. Our associates work in an environment that demands exceptional performance while offering great rewards, including career advancement opportunities and a supportive workplace.

Discover Your Fit: Experience how a hotel can seamlessly align with your lifestyle at Hyatt.



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