Automotive Service Representative

1 week ago


Cleveland, Ohio, United States Ascent Auto Full time
Ascent Auto Service Advisor Position

We are seeking a skilled Service Advisor to join our team at Ascent Auto. As a leading automotive dealership, we pride ourselves on delivering exceptional service and selling high-quality vehicles that meet our customers' needs.

Key Responsibilities
  • Arrive and depart from work as scheduled
  • Greet customers in a friendly and professional manner, addressing their maintenance needs and providing expert advice
  • Review vehicle service history and recommend necessary repairs, ensuring accurate and transparent communication with customers
  • Inform customers of costs and time required for services, ensuring seamless and efficient transactions
  • Gain customer approval for all repair orders, maintaining a high level of customer satisfaction
  • Keep customers informed of vehicle status changes, providing timely updates and ensuring a smooth experience
  • Coordinate actions with technicians and management, ensuring effective communication and collaboration
Requirements
  • Associate's degree or equivalent experience in a related field
  • Technical experience in the automotive industry is preferred
  • Superior customer interaction skills, with the ability to build strong relationships and provide exceptional service
  • Good computer skills, with proficiency in relevant software and systems
  • Ability to learn and deliver technical information, ensuring accurate and up-to-date knowledge
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, progressive PTO, holiday pay, and company-paid training. At Ascent Auto, we value equal employment opportunity and hire, train, and promote based on competence and potential for advancement.



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