Customer Service Specialist

6 days ago


Cleveland, Ohio, United States Best Buy Tire Pros & Automotive Service Full time

About the Role:

The Sales Associate is a key member of our team at Best Buy Tire Pros & Automotive Service, responsible for delivering exceptional customer service and driving sales growth. As a Sales Associate, you will be the face of our company, interacting with customers to understand their needs and providing solutions that meet their expectations.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Sales: Meet or exceed sales targets by selling tires and automotive services, road hazard, recommended services, benefits, and product features to customers.
  • Repair Orders: Create and manage repair orders, ensuring that all necessary information is accurate and up-to-date.
  • Store Maintenance: Maintain a clean and well-organized store, ensuring that all merchandise is properly displayed and easily accessible to customers.

Requirements:

  • Education: High school graduate or comparable vocational training.
  • Experience: 2+ years of experience in a retail environment, preferably in the automotive industry.
  • Skills: Knowledge of computerized sales and marketing software, auto/truck tire, lubrication, and maintenance issues, and experience using Mitchell Repair, Activant, All-Data, and vehicle service manuals.

Benefits:

  • Excellent Training and Development: We invest in our employees' growth and development, providing opportunities for advancement and career progression.
  • Competitive Compensation: Our compensation package is designed to recognize and reward our employees' hard work and dedication.
  • Friendly Work Environment: We strive to create a positive and supportive work environment that encourages collaboration and teamwork.
  • Top-Tier Benefits: We offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.


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