Automotive Sales Specialist

4 days ago


Cleveland, Ohio, United States Best Buy Tire Pros & Automotive Service Full time
Company Overview

At Best Buy Tire Pros & Automotive Service, we prioritize our employees and foster their growth. We offer a supportive and enjoyable work environment, along with comprehensive training and development, competitive pay, and exceptional benefits. Join us for a rewarding career with a reputable company.

Job Summary

The Automotive Sales Specialist is tasked with delivering exceptional customer service by selling tires and automotive services, explaining road hazard options, recommended services, and product features, while building lasting relationships with customers; driving store sales and profitability, managing repair orders, and ensuring a clean and well-organized store.

This role is set in a dynamic, high-volume retail environment with opportunities for advancement.

Responsibilities
  • Greet customers promptly and courteously
  • Handle phone inquiries and schedule appointments
  • Assess customer issues; may conduct road tests or visual inspections of vehicles
  • Create detailed Repair Order Requests (ROR) for services or products
  • Communicate warranties, options, and pricing to customers
  • Secure customer approval for services before passing orders to service staff
  • Review completed services with customers and process payments
Desired Qualifications
  • High School diploma or equivalent vocational training
  • Familiarity with computerized sales and marketing software
  • Understanding of auto/truck tire, lubrication, and maintenance issues
  • Experience with Mitchell Repair, Activant, All-Data, and vehicle service manuals for troubleshooting
  • Minimum of 2 years in a retail setting, preferably in auto/truck tire, lubrication, and maintenance
  • Experience in retail customer service and customer relations
  • Preferred Experience
    • 3+ years as a Sales Associate in an auto repair shop, dealership, or similar environment
    • Tire Manufacturer Sales Skills certification is a plus
Benefits and Perks
  • Comprehensive Training and Development
  • Competitive Compensation
  • Supportive Work Environment
  • Top-Tier Benefits
Best Buy Tire Pros & Automotive Service is part of a vast network of independent shops nationwide, dedicated to providing reliable automotive products and services.

We have earned the trust of our customers through our network of passionate dealers, each uniquely serving their communities. Our teams ensure that the vehicles they service uphold the promise of reliability. We are seeking individuals who share our commitment to delivering top-quality service and who are willing to go the extra mile to meet customer needs.

We aim to make Best Buy Tire Pros & Automotive Service not just a good workplace, but an excellent one. We value our employees and have cultivated a culture focused on their development and career advancement. We invest in retaining top talent by providing a friendly work environment, comprehensive training, competitive compensation, and outstanding benefits.

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