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Automotive Service Center Lead

2 months ago

Cleveland, Ohio, United States American National Fleet Service Full time
Job Overview

Position: Service Center Supervisor for Automotive and Diesel

Company: American National Fleet Service

American National Fleet Service is in search of a proactive and decisive individual to join our expanding Service Center Production Team. This motivated individual will oversee a proficient team of medium/heavy-duty truck and automotive/light truck technicians, ensuring the delivery of exceptional customer service.

The ideal candidate will embody the ALL-IN spirit that distinguishes American National Fleet Service as the leading "business class" commercial vehicle service provider.

Our vibrant company culture prioritizes customer relationships, employee dedication, and a strong work ethic. Our clients depend on us to enhance uptime and ensure their fleet vehicles are consistently serviced and ready for operation.

If you are the right fit, we offer a competitive salary package that includes comprehensive training, continuous professional development, generous benefits, and unlimited earning potential.

Key Responsibilities:

The primary responsibilities of this role include, but are not limited to:

  • Assessing the work completed and relevant notes from the previous shift supervisor as necessary.
  • Evaluating the upcoming shift work schedule and making any required adjustments.
  • Assigning technicians to customer service orders based on their skill levels.
  • Conducting job briefings for all assigned service orders with the technicians.
  • Prioritizing and organizing the placement of vehicles for repair within the service center.
  • Regularly monitoring technician performance, including targeted completion times and repair durations.
  • Overseeing and assisting technicians assigned to emergency road service requests.
  • Reviewing and assigning realistic repair time estimates for customer service orders.
  • Evaluating technician parts and labor requests.
  • Reviewing technician preventive maintenance inspection reports.
  • Posting and authorizing technician labor proficiency hour guidelines on service orders as necessary.
  • Monitoring attendance and punctuality for start and end times.
  • Managing shift break and lunch times to optimize shop efficiency.
  • Participating in ongoing training and development.
Compensation and Benefits:

This is a salaried position with a well-established customer base within a well-defined territory.

  • Health insurance with multiple plan options, including First Day Coverage
  • Dental and Vision coverage
  • Wellness programs
  • Prescription coverage
  • Paid Life Insurance
  • Short and Long-Term Disability coverage
  • Paid Time Off (PTO) and Paid Holidays
  • Bereavement Pay
  • 401K plan with Employer Match
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Support for Continuous Education and Training
  • Tool and Boot Reimbursement
  • Uniforms and Outer Wear provided
  • Employee Referral and Bonus Program
  • Career Advancement Opportunities

American National Fleet Service has been recognized as one of the "Top 100 Workplaces" for several consecutive years, highlighting our commitment to excellence in the industry.

If you possess the skills to enhance our service teams and contribute to our reputation for outstanding service, we encourage you to consider this opportunity.

Qualifications:
  • A minimum of five (5) years of experience in a leadership or supervisory role within a repair facility is preferred.
  • Exceptional customer service and management skills.
  • Ability to multitask effectively.
  • Experience as a mechanic with a strong background in diagnostics and repair across various vehicle types.
  • Familiarity with diagnostic equipment and service manuals.
  • Strong problem-solving abilities and work ethic.
  • A valid driver's license with a clean driving record.
  • Class B CDL Endorsement is preferred.
  • Ability to pass a background check.

The company is an equal opportunity employer and welcomes applications from all qualified individuals.