Administrative Coordinator
1 day ago
**Job Summary**
As an Administrative Assistant at CSM Corporation, you will play a vital role in maintaining the smooth operation of our hotel. Your primary responsibility will be to provide administrative support to the hotel team, ensuring that all tasks are completed efficiently and effectively.
**Key Responsibilities**
- Maintain accurate and up-to-date filing systems for business matters.
- Schedule meetings and appointments with internal and external parties, ensuring seamless communication and coordination.
- Receive and distribute mail and faxes, screening and following up on important matters.
- Manage all gift certificates and trade-outs, maintaining a detailed log for reference.
- Order hotel newspapers and ensure timely delivery.
- Send departure emails to hotel guests, providing a warm and personalized touch.
- Order all hotel signage, ensuring a professional and welcoming atmosphere.
- Prepare materials, agendas, and minutes in advance of meetings, ensuring all necessary information is readily available.
- Maintain and develop internal and external customer relationships through effective communication, responding to requests in a timely and professional manner.
- Work collaboratively with the hotel team to meet guest needs and contribute to the overall success of the department.
- Understand and follow CSM Corporation's guest service recovery program, ensuring exceptional customer service at all times.
- Compose correspondence as requested and provide work processing support, including editing and proofing documents to ensure accuracy and timeliness.
- Responsible for the proper use of all office equipment and supplies, adhering to cost controls to reduce expenses and waste.
- Order office supplies for all departments and manage ordering, stocking, and pricing for The Market gift shop.
- Maintain a clean and safe work area, complying with CSM Corporation, brand, local, state, and federal regulations.
- Follow all CSM Corporation procedures for guest and associate incidents.
- Knowledgeable of hotel emergency procedures and prepared to respond in the event of an emergency.
- Produce required volumes of work by planning, organizing, and prioritizing work duties.
- Adhere to CSM Corporation's attendance policy, grooming and appearance standards, and general work rules and department procedures.
- Attend all required department and hotel meetings.
**Requirements**
- Previous customer service and administrative experience, preferably in the hospitality or service industry.
- Word processing, spreadsheet, and basic computer knowledge.
- Strong verbal and written communication skills.
- Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
**Education**
High school diploma or GED required.
**Physical Requirements**
Ability to lift, push, and pull up to 20 pounds on an occasional basis.
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