Help Desk Support Specialist

3 weeks ago


Petersburg, United States Trillium Staffing Full time
Job Title: Help Desk Technician

Trillium Professional is seeking a skilled Help Desk Technician to join our team in St. Petersburg.

Job Summary: We are looking for a technical expert to provide centralized reporting and problem resolution facilities to support users of Information Technology.

Key Responsibilities:

  • Assist the Lead IT Specialist in serving as a technical expert with smart classrooms, academic labs, and multimedia technologies.
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases.
  • Assist the Lead IT Specialist in maintaining hardware and software inventories of academic classrooms, smart technologies, computer labs, mobile computing devices, and networking and wireless devices.
  • Provide hands-on training to faculty and staff using a variety of technological software and hardware.

Requirements:

  • 5 years of experience in a similar role.
  • Excellent technical skills and knowledge of hardware and software.
  • Ability to work independently and as part of a team.
  • Strong communication and problem-solving skills.

Working Conditions:

  • 100% onsite.
  • Hardware: Laptops, Desktops, scanners.
  • Various software - will train.

Pay Rate: $28 per hour.

Qualifications:

  • 5 years of experience in a similar role.
  • Excellent technical skills and knowledge of hardware and software.
  • Ability to work independently and as part of a team.
  • Strong communication and problem-solving skills.

Trillium has been recruiting and placing professionals for over 30 years. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.


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