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Help Desk Technician
1 month ago
V-Soft Consulting Group is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and staff.
Key Responsibilities- Assist the Lead IT Specialist in serving as a technical expert with smart classrooms, academic labs, and multimedia technologies.
- Develop and implement special projects, such as instructional technology integration, training videos, and documentation.
- Provide recommendations and specifications for the acquisition of computer equipment, software, and related resources.
- Install and perform minor repairs to hardware, software, and peripheral equipment.
- Diagnose computer hardware and software problems.
- Schedule maintenance and/or repair of IT equipment with vendors.
- Maintain upgrade and repair records.
- Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner.
- Ensure that technologies are in compliance with IT Security Standards and University policies and procedures.
- Assist the Lead IT Specialist in maintaining hardware and software inventories.
- Provide hands-on training to faculty and staff using various technological software and hardware.
To be successful in this role, you will need to have excellent technical skills, strong communication skills, and the ability to work well in a team environment.
What We OfferV-Soft Consulting Group offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
