IT Support Specialist

3 weeks ago


Petersburg, Virginia, United States Elite Contracting Group Full time

Job Summary:

Elite Contracting Group is seeking a skilled IT Support Specialist to join our Service Operations Center team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Answer incoming service calls and provide timely and effective technical support
  • Manage service tickets and troubleshoot software, desktop, and network issues
  • Provide technical support for security and CCTV camera systems
  • Perform other duties as assigned by management

Requirements:

  • Strong troubleshooting skills and ability to fully resolve issues
  • Basic network knowledge and experience with routers, switches, wireless, firewalls, LAN, and WAN
  • Help desk experience supporting customers or employees in an IT role
  • Experience working with vendors and help lines resolving issues
  • One or more industry-recognized certifications or equivalent formal training/education

Preferred Qualifications:

  • Hands-on experience with physical security systems, PACS, VMS, Access Control, Cameras, and Security software
  • Experience configuring and maintaining servers
  • Experience using a major ticketing system to manage support incidents
  • Virtualization and cloud technologies (AWS/Azure/VMWARE)
  • Basic programming or script experience (SQL, HTML, Python, Java)

Physical Requirements:

  • Ability to sit for prolonged periods of time
  • Ability to stand, walk, and bend

Additional Requirements:

  • Satisfactory background record
  • Elite Contracting Group is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice.

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