IT Support Specialist
3 weeks ago
Job Summary:
Elite Contracting Group is seeking a skilled IT Support Specialist to join our Service Operations Center team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Answer incoming service calls and provide timely and effective technical support
- Manage service tickets and troubleshoot software, desktop, and network issues
- Provide technical support for security and CCTV camera systems
- Perform other duties as assigned by management
Requirements:
- Strong troubleshooting skills and ability to fully resolve issues
- Basic network knowledge and experience with routers, switches, wireless, firewalls, LAN, and WAN
- Help desk experience supporting customers or employees in an IT role
- Experience working with vendors and help lines resolving issues
- One or more industry-recognized certifications or equivalent formal training/education
Preferred Qualifications:
- Hands-on experience with physical security systems, PACS, VMS, Access Control, Cameras, and Security software
- Experience configuring and maintaining servers
- Experience using a major ticketing system to manage support incidents
- Virtualization and cloud technologies (AWS/Azure/VMWARE)
- Basic programming or script experience (SQL, HTML, Python, Java)
Physical Requirements:
- Ability to sit for prolonged periods of time
- Ability to stand, walk, and bend
Additional Requirements:
- Satisfactory background record
- Elite Contracting Group is an Equal Opportunity Employer and maintains a drug-free workplace by both policy and practice.
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