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Help Desk Technician

1 month ago

Petersburg, United States ACL Digital Full time

Duration: 8 Months

Description:

Organizational Objective: Provide a centralized reporting and problem resolution facility to support users of Information Technology.

35% Assist the Lead IT Specialist by serving as a technical experts with smart class rooms, academic labs, and multimedia technologies.

Assist and advise in the development and implementation of special projects such as instructional technology integrated in the academic learning communities, training videos and documentation, surveys, video conferencing, video and audio presentations.

Provide recommendations and specifications for acquisition of computer equipment, software, and related resources and equipment.

25% Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Diagnose computer hardware and software problems. Schedule maintenance and/or repair of IT equipment with vendors. Maintain upgrade and repair records.

15% Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases, while maintaining the integrity of the technology environments implemented.

15% Assist the Lead IT Specialist in maintaining hardware and software inventories of academic classrooms, smart technologies, computer labs, mobile computing devices, and networking and wireless devices.

5% Provide hands-on training to faculty and staff using a variety of technological software and hardware.

5% Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.

Required Skills:

  • Assist the Lead IT Specialist by serving as a technical experts with smart class rooms, academic labs, and multimedia technologies. Assist and advise: Required 5 Years
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications: Required 5 Years
  • Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases etc: Required 5 Years
  • Assist the Lead IT Specialist in maintaining HW and SW inventories of academic classrooms, smart technologies, computer labs, mobile devices: Required 5 Years
  • Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer: Required 5 Years