Help Desk Technician

1 day ago


Petersburg, Virginia, United States Innova Solutions Full time
Job Title: Help Desk Technician - On-Site Support

Innova Solutions is seeking a skilled Help Desk Technician to provide on-site support for our clients. As a Help Desk Technician, you will be responsible for installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Key Responsibilities:

  • Assist and advise in the development and implementation of special projects
  • Diagnose computer hardware and software problems
  • Schedule maintenance and/or repair of IT equipment with vendors
  • Maintain upgrade and repair records
  • Provide hands-on training to faculty and staff using a variety of technological software and hardware

Requirements:

  • Experience in instructional technology integrated in the academic learning communities, training videos and documentation
  • Strong understanding of HW and SW inventories of academic classrooms, smart technologies, computer labs, mobile devices
  • Experience in video conferencing, video, and audio presentations with computer equipment, software, and related resources and equipment

About Innova Solutions:

Innova Solutions is a global technology and business transformation solutions provider. We deliver strategic solutions to our clients, enabling them to operate as leaders within their fields.

Benefits:

  • Medical & pharmacy coverage
  • Dental/vision insurance
  • 401(k)
  • Health saving account (HSA) and Flexible spending account (FSA)
  • Life Insurance
  • Pet Insurance
  • Short term and Long term Disability
  • Accident & Critical illness coverage
  • Pre-paid legal & ID theft protection
  • Sick time, and other types of paid leaves (as required by law)
  • Employee Assistance Program (EAP)


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