IT Support Services Manager
6 days ago
Job Summary:
We are seeking an IT Support Services Manager to oversee our IT Support team at Unavailable. The successful candidate will be responsible for managing service desk operations, leading support staff, and implementing best practices to ensure top-notch service delivery to all users.
Key Responsibilities:
• Supervise all aspects of the organization's technical help desk.
• Provide mentoring and leadership to the team.
• Develop and optimize processes to achieve service level requirements and performance goals.
• Establish policies and procedures that produce high-quality service to internal customers.
• Identify and implement help desk systems and tools to identify, document, track, and resolve reported problems.
• Review key metrics to analyze the help desk performance and identify problem areas.
• Manage resource planning and decision-making.
• Align help desk activities, strategies, and initiatives to support and enhance the objectives of the organization.
• Collaborate with and train technical teams to ensure accurate ticket categorization and resolution.
• Lead and direct the work of other employees and have responsibility for personnel actions including hiring, performance management, and termination with concurrence from HR and General Managers.
Requirements:
• Associate's Degree and 5-7 years of experience or equivalent combination of relevant education and experience.
• Knowledge in Help Desk Management, Issue Resolution, process optimization, solution delivery, upgrades management, vendor management, technical project management, performance metrics, and IT Help Desk Software.
• Proficient in MS Office (Excel, Word, PowerPoint).
Preferred Qualifications:
• Bachelor's Degree in Business or IT.
Work Environment:
• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Travel Requirements:
• Less than 25% travel likely.
-
IT Support Manager
6 days ago
St. Petersburg, United States General Dynamics - Ordnance and Tactical Systems (FL,TX,VA, IL) Full timeJob Summary:We are seeking a highly skilled IT Support Manager to oversee our IT Support team and ensure top-notch service delivery to all users. The successful candidate will be responsible for managing service desk operations, leading support staff, and implementing best practices to achieve service level requirements and performance goals.Key...
-
Senior Production Support Engineer
6 days ago
St. Petersburg, United States Raymond James Financial Services Full timeJob Summary:This role is part of our IT Application Platform Services team, where you will provide high-level support for enterprise-level applications and platforms. You will be responsible for administering and managing complex enterprise technology solutions, acting as the primary support and central point of contact for large or multiple systems. Your...
-
Transition Services Manager
2 months ago
St. Petersburg, Florida, United States Dynasty Financial Partners, LLC Full timeJob Description**About Dynasty Financial Partners, LLC**We are a leading financial services firm dedicated to providing comprehensive wealth management solutions and cutting-edge technology platforms to independent financial advisors and their clients. Our mission is to empower financial professionals by offering unparalleled resources, support, and...
-
Paralegal Specialist
6 days ago
St Petersburg, United States Raymond James Financial Services Full timeJob Summary:As a Paralegal Specialist - Litigation Support, you will play a critical role in responding to litigation subpoenas, including locating documents, organizing and analyzing documents, maintaining files, and preparing responses to subpoenas. You will work closely with subpoena and/or Litigation attorneys to coordinate complex responses and provide...
-
Administrative Support Specialist
5 days ago
St Petersburg, United States Hayes Gibson Property Services Full timeJob SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Lutheran Residences. As a key member of our Property Management team, you will provide exceptional administrative support, ensuring seamless day-to-day operations and resident relations.Key ResponsibilitiesAdministrative Support: Assist Property Management with...
-
Assistant Service Manager
1 month ago
St Petersburg, United States MarineMax Full timeOVERVIEW: The Assistant Service Manager is responsible for providing support to the Service Manager and service team members. Supervises the daily operations within the service department to help to ensure the overall profitability of the department. Provides leadership and direction to the service team. POSITION RELATIONSHIPS: Reports To: Service Manager...
-
Desktop Support Technician
3 weeks ago
St Paul, United States IT Associates Full timeL1 Support Technician / Desktop Support On-site 5 days in Woodbury, MN - 551256 + months contract2 OpeningsRate - up to $30/hr on w2 This role is with a renowned US based IT services companyIn addition to laptop provisioning, imaging, there is physical labor work - boxing up equipment, bubble wrapping monitors, and shipping it out.IMMEDIATE interviews...
-
Desktop Support Technician
3 weeks ago
St Paul, United States IT Associates Full timeL1 Support Technician / Desktop Support On-site 5 days in Woodbury, MN - 551256 + months contract2 OpeningsRate - up to $30/hr on w2 This role is with a renowned US based IT services companyIn addition to laptop provisioning, imaging, there is physical labor work - boxing up equipment, bubble wrapping monitors, and shipping it out.IMMEDIATE interviews...
-
Desktop Support Technician
3 weeks ago
St Paul, United States IT Associates Full timeL1 Support Technician / Desktop Support On-site 5 days in Woodbury, MN - 551256 months contract with possibility of hire Rate - up to $30/hr on w2This role is with a renowned US based IT services companyIn addition to laptop provisioning, imaging, Break/fixing there is physical labor work - boxing up equipment, bubble wrapping monitors, and shipping it...
-
Technical Support Specialist
1 month ago
St. Petersburg, United States Raymond James Financial Services Full timeJob SummaryWe are seeking a highly skilled Tech Liaison to provide first-level software and hardware support to our functional areas. As a key member of our team, you will utilize your technical expertise to ensure seamless operation of our end-user systems.Key ResponsibilitiesProvide technical support to assigned functional areas, utilizing specialized...
-
Compliance Manager
2 weeks ago
St. Petersburg, United States Raymond James Financial Services Full timeJob SummaryAs a Compliance Manager - Investment Management, you will play a critical role in ensuring that our firm's policies and procedures are up-to-date and aligned with regulatory requirements. You will work closely with senior members of Compliance and business management to identify, research, and analyze complex issues related to compliance...
-
Technical Support Specialist
4 weeks ago
St Petersburg, United States Raymond James Financial Services Full timeJob SummaryAs a Technical Support Specialist at Raymond James Financial Services, you will provide first-level software and hardware support to assigned functional areas. This role requires specialized knowledge and skills obtained through training and experience.Key ResponsibilitiesProvide technical support to end-users in the acquisition, implementation,...
-
Senior Manager, Capital and Liquidity Management
1 month ago
St Petersburg, United States Raymond James Financial Services Full timeJob SummaryAs a Senior Manager, Capital and Liquidity Management, you will play a key role in building the Corporate Treasury Capital and Liquidity group capabilities at Raymond James Financial Services. This position requires a high level of autonomy, extensive knowledge, and skills to support the company's growth and regulatory requirements.Key...
-
Financial Services Professional
2 weeks ago
St. Petersburg, United States Raymond James Financial Services Full timeJob SummaryThe Raymond James Financial Services Advisory Mastery Program (AMP) is a comprehensive development program designed to equip trainees with the skills and knowledge necessary to succeed as a Financial Advisor. Our team of experienced advisors provides sound financial guidance and counsel to clients, helping them achieve their financial objectives...
-
Assistant Operations Manager
2 weeks ago
St. Petersburg, Florida, United States Ethos Risk Services Full timeJob OverviewEthos Risk Services is a leading insurance claims investigation and medical management company that prides itself on delivering exceptional services to its clients. We are seeking a highly skilled Assistant Operations Manager to join our dynamic team.The successful candidate will be responsible for supporting the Operations Manager in overseeing...
-
Electrical Service Manager
2 weeks ago
St. Petersburg, United States GOLIATH CONSTRUCTION CONSULTING INC Full timeElectrical Service ManagerGOLIATH CONSTRUCTION CONSULTING INC is seeking an experienced Electrical Service Manager to oversee ongoing electrical service operations and specialized projects for commercial, industrial, and institutional clients.Key Responsibilities:Define project scope, timelines, budgets, and deliverables with clients and stakeholders.Develop...
-
Service Department Manager
2 months ago
St. Petersburg, Florida, United States Clear Gold Service. Full timeJob DescriptionWe are seeking a highly skilled and experienced Automotive Service Manager to lead our service department at Clear Gold Service. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring exceptional customer service and driving business growth.Key Responsibilities:Customer...
-
Commercial Lines Account Manager
2 weeks ago
St. Petersburg, United States McGriff Insurance Services Full timeJob SummaryWe are seeking a highly skilled Commercial Lines Account Manager to join our team at McGriff Insurance Services. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients and carriers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesBuild and...
-
Financial Service Manager
1 month ago
St Petersburg, United States Crown Auto Group Full timeWe have an immediate opening for a Financial Services Manager with the Crown Automotive Group. The successful Finance and Insurance Manager candidate should have subprime experience, be well-versed in representing finance/lease options through an electronic menu presentation and know all current laws and disclosures. Past desk/sales management...
-
Senior Manager, Capital and Liquidity Management
1 month ago
St Petersburg, United States Raymond James Financial Services Full timeDescription Job Summary Job Summary With a high level of autonomy, uses extensive knowledge and skills obtained through education and experience to support Raymond James as it builds its Corporate Treasury Capital and Liquidity group capabilities in preparation for continued growth and additional regulatory requirements associated with firms in excess of...