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Help Desk Specialist

1 month ago

Hayden St Petersburg VA USA, United States Zolon Tech Solutions, Inc. Full time
Job Title: Help Desk Tech

Job Summary:

Zolon Tech Solutions, Inc. is seeking a skilled Help Desk Tech to provide technical support and assistance to our users. The ideal candidate will have excellent problem-solving skills, a strong understanding of computer hardware and software, and the ability to work effectively in a team environment.

Key Responsibilities:

  • Provide technical support and assistance to users via phone, email, and in-person
  • Diagnose and resolve computer hardware and software problems
  • Install and perform minor repairs to hardware, software, and peripheral equipment
  • Schedule maintenance and/or repair of IT equipment with vendors
  • Maintain upgrade and repair records
  • Provide recommendations and specifications for acquisition of computer equipment, software, and related resources and equipment
  • Assist the Lead IT Specialist in maintaining HW and SW inventories of academic classrooms, smart technologies, computer labs, mobile devices
  • Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer

Requirements:

The successful candidate will have a strong understanding of computer hardware and software, excellent problem-solving skills, and the ability to work effectively in a team environment. A degree in Computer Science or a related field is preferred, but not required.

What We Offer:

Zolon Tech Solutions, Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.