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Front Desk Ambassador

2 months ago


Katy, Texas, United States Dalwadi Hospitality Management Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Dalwadi Hospitality Management. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Guest Check-in and Check-out: Welcome guests, assign rooms, and ensure a smooth check-in process. Check-out guests, collect keys, and process payments in a timely and efficient manner.
  • Guest Service: Respond to guest inquiries, provide information on hotel services and amenities, and make recommendations to enhance the guest experience.
  • Front Desk Operations: Manage the front desk, handle guest requests, and maintain accurate records of room availability and guest accounts.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Customer Service Skills: Provide exceptional guest service, respond to guest inquiries, and resolve issues in a timely and professional manner.
  • Communication Skills: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-solving Skills: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Attention to Detail: Maintain accurate records, manage front desk operations, and ensure a high level of customer satisfaction.
  • Teamwork: Collaborate with colleagues to ensure seamless operations and exceptional guest service.