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Front Desk Representative

1 month ago

Katy, Texas, United States Presidian Hospitality Full time
Job Title: Front Desk Agent

At Presidian Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Provide attentive and courteous service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-ins, check-outs, and room assignments, ensuring accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
  • Maintain a clean and organized front desk area, adhering to hotel standards and ensuring a welcoming atmosphere for guests.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
  • Stay up-to-date on hotel policies, procedures, and promotions, providing guests with accurate information and recommendations.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality company.