Front Desk Representative

2 days ago


Katy, Texas, United States Presidian Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Presidian Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Provide warm and welcoming greetings to all guests and staff
  • Manage front desk operations, including check-ins, check-outs, and room assignments
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Process payments, handle cash and credit transactions, and maintain accurate records
  • Stay up-to-date on hotel services, facilities, and promotions to provide informed recommendations to guests
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain a clean and organized work area, adhering to hotel standards
Requirements
  • High school diploma or equivalent required
  • Previous experience in a hotel or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Basic computer skills and knowledge of hotel software
  • Ability to stand for long periods and lift up to 20 pounds
What We Offer

As a Guest Service Agent at Presidian Hospitality, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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