Patient Experience Ambassador

2 weeks ago


Katy, Texas, United States MD Anderson Center Full time
Job Title: Ambassador

The MD Anderson Center is committed to delivering exceptional patient care, and we're seeking a highly skilled Ambassador to join our team. As an Ambassador, you will play a vital role in ensuring that our patients and visitors receive a warm and welcoming experience.

Key Responsibilities:
  • Provide exceptional customer service to patients and visitors, responding to their inquiries and concerns in a professional and courteous manner.
  • Ensure that all hospital policies and procedures are communicated effectively to patients and visitors.
  • Maintain a highly professional and positive attitude while dealing with customers and peers, performing multiple tasks as a screener, greeter, and information desk in a fast-paced environment.
  • Support patient experience and visitor management, impacting department operations and institutional patient satisfaction programs.
Requirements:
  • High school diploma or equivalent.
  • Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience.
  • Healthcare and/or Hospitality experience preferred.
Physical Demands:
  • Standing - Constant.
  • Walking - Constant.
  • Sitting - Occasionally.
  • Reaching - Occasionally.
  • Carrying - Occasionally.
  • Lifting - Occasionally.
  • Pushing/Pulling - Occasionally.

The MD Anderson Center is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.


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