Front Desk Representative
1 week ago
At Element Katy, we are seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide warm and friendly greetings to all guests and staff
- Answer guest inquiries about hotel services, facilities, and hours of operation
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
- Review Front Office log and Trace File daily
- Follow all cash handling and credit policies
- Be aware of all rates, packages, and special promotions
- Be familiar with all in-house groups and closed-out dates
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner
- Use proper two-way radio etiquette at all times when communicating with other employees
Requirements:
- High School diploma or equivalent required
- Experience in a hotel or related field preferred
- Computer experience required
- Customer Service experience preferred
- Ability to stand during the entire shift
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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