Fitness Club Representative

4 weeks ago


Oklahoma City, Oklahoma, United States Crunch Fitness Full time
Job Title: Member Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Crunch Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.

Responsibilities:

* Greet all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process
* Assist with membership, retail, and tanning product sales
* Promote membership privileges, including tanning, group fitness, small group training, and childcare
* Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
* Check in all members and guests in accordance with company procedures, resolving any member check-in with an alert
* Answer phones in a courteous, helpful, and professional manner
* Communicate special events to members and guests
* Facilitate all member requests or forward to a manager
* Maintain a professional and courteous disposition
* Be an expert in all club facility, services, programs, and schedules/hours of operation
* Maintain a clean and organized work area
* Navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
* May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
* Perform opening and closing checklist and duties

Requirements:

* Minimum 1 year of experience in a service-oriented position preferred
* Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
* Strong customer service orientation
* CPR/AED certification required (can be obtained within 30 days of hire)

Benefits:

* PTO
* Subsidized health insurance coverage (health, dental, vision) for full-time positions
* Basic Life and AD&D
* HSA
* Short-term disability
* Free gym membership

Travel:

No travel required

Equal Opportunity Employer:

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Crunch Fitness:

Crunch Fitness is a collaborative, fast-paced, and engaging place to work. We strive to enrich the lives of others through the power of well-being. If you are passionate about fitness and excited about serving others, we encourage you to apply for this exciting opportunity.

Apply Now:

If you are a motivated and customer-focused individual who is passionate about fitness and excited about serving others, we encourage you to apply for this exciting opportunity.

Compensation:

$12-14/hour + Commission

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