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Front Desk Associate

1 month ago

Houston, Texas, United States Dalwadi Hospitality Management Full time
Job Title: Front Desk Representative

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Dalwadi Hospitality Management. As a Front Desk Representative, you will be the primary point of contact for our guests, responsible for providing exceptional service and ensuring a seamless stay experience.

Key Responsibilities:

  • Check in guests in a friendly and efficient manner, ensuring they are assigned the correct room type and rate.
  • Follow brand standards for checking in elite members and provide personalized service to exceed guest expectations.
  • Check out guests at the end of their stay, collecting keys, posting late charges, and presenting the bill for accurate settlement.
  • Answer incoming guest phone reservations and respond to inquiries about hotel services, entertainment, and travel directions.
  • Receive and resolve guest concerns, exceeding expectations and ensuring a positive stay experience.
  • Operate front desk software, maintain records of room availability, and balance cash and billing drawers.
  • Process cash and credit card transactions, maintain stock of hotel lobby market stand, and complete accounts receivable and direct billing tasks.
  • Follow brand standards when processing guest stays based on brand point systems and welcome guests in a prompt and professional manner.
  • Check equipment and report any unsafe or malfunctioning items to the supervisor.
  • Use suggested selling techniques to sell rooms and promote other hotel services.
  • Coordinate room status updates with the housekeeping department and maintain awareness of all rates.
  • Communicate with previous and following shifts, print arrival lists from booking.com and Expedia, and ensure all reservations are in the hotel's property management system.
  • Ensure compliance with energy conservation and job safety requirements and proactively maintain assigned areas and equipment.
  • Report all safety concerns to management and attend mandatory trainings and meetings.

Requirements:

  • Good customer service skills and ability to work independently and with others.
  • Good communication skills, attention to detail, and ability to multitask.
  • Displays good initiative and flexibility with schedule and assignments.

About Us:

Dalwadi Hospitality Management is a leading hospitality company dedicated to providing exceptional service and creating memorable experiences for our guests. We are committed to excellence and strive to exceed our guests' expectations in every way.