Patient Services Coordinator
2 weeks ago
Welcome to Foresight Mental Health, where our mission is to enhance the accessibility of quality mental health services.
As a vital member of our team, the Intake Coordinator plays a key role in facilitating the client journey from initial inquiry to their first therapy session. We are dedicated to fostering a supportive environment for our mental health professionals, enabling them to grow and mentor while delivering compassionate care.
The Intake Coordinator is tasked with effectively connecting clients with appropriate therapy services through various communication channels, including phone and email. This role is essential in ensuring a seamless client experience, managing the necessary documentation, and coordinating with clinicians prior to the initial appointment.
This position offers a remote work schedule from 11 AM to 8 PM CST, Monday through Friday.
Key Responsibilities:
- Assist new clients in scheduling their initial appointments via phone and email
- Verify insurance benefits during the intake process
- Collect co-pay amounts at the time of intake
- Create client portal accounts
- Respond to incoming phone inquiries
- Collaborate with Practice Management and Clinical Leadership to optimize scheduling
- Facilitate strategic scheduling for new services as requested by the psychiatry team
Qualifications:
- Outstanding written and verbal communication abilities
- Exceptional customer service skills
- Bilingual in English and Spanish is mandatory
- Proficient computer skills
- Associate Degree is preferred
- Experience in healthcare is advantageous
- Prior intake experience is highly desirable
- Familiarity with medical office operations and HIPAA regulations is preferred
What We Provide:
- This is a full-time position with a competitive hourly wage of $16-$18
- Comprehensive medical, dental, and vision insurance
- Starting with 2 weeks of Paid Time Off (PTO) that increases with tenure
- Employer-sponsored basic life insurance coverage of $50,000
- Short-term and long-term disability insurance, covering up to 60% of your annual salary
- Pet insurance options
- Student loan counseling services
- Employee Assistance Program (EAP)
Thank you for considering a career with Foresight Mental Health.
Foresight is an equal opportunity employer, committed to creating an inclusive work environment. We welcome individuals from diverse backgrounds and perspectives. If you require assistance during the application process due to a disability, please reach out to us for support.
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