Customer Service Representative

1 day ago

Chantilly, Virginia, United States The Bowen Group Full time
Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at The Bowen Group. As a Customer Service Representative, you will provide front-line operational support for the Veterans Experience Office's premier Contact Center.

Key Responsibilities:

- Assist callers by directing them to proper resources to address questions, issues, and complaints.
- Understand and explain Department of Veterans Affairs (VA) services or procedures.
- Ask clarifying questions to identify complex or vague requests for VA services and information.
- Accurately record details of calls and other service requests in an expected time frame.
- Select appropriate VA services to meet the specific needs of customers.
- Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.

Requirements:

- Six months of work experience in customer service and call center environment.
- Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay.
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
- Ability to work under pressure including calm and effective dealing with escalating or difficult calls.
- Capability to "think on your feet" to offer additional solutions to problems.
- Detail-oriented with strong organizational and time-management skills.
- Excellent verbal, interpersonal, and written communication skills.
- Familiarity with the military and veteran community programs is a plus.
- U.S. Military Veteran or Veteran family members receive additional consideration.
- Must be a U.S. Citizen or a Green Card Holder.
- Proof of eligibility to work in the United States.

Benefits:

- Health and Dental Insurance - Employee Premiums 100% paid by Bowen.
- Group Life insurance - Employee Premiums 100% paid by Bowen.
- Short-term Disability - Employee Premiums 100% paid by Bowen.
- Generous vacation and sick leave.
- 11 Paid Federal Holidays.
- 401(k).

About The Bowen Group:

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Equal Employment Opportunity:

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

E-Verify:

The Bowen Group participates in the E-Verify program in certain locations as required by law.

Background Check:

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

  • Customer Service Representative

    5 days ago

    Chantilly, Virginia, United States Ampcus Full time

    Job Summary:As a skilled Customer Service Representative at Ampcus, you will be the first point of contact for customers, providing prompt and accurate service to resolve inquiries and promote customer loyalty. Your role will involve interacting with customers, sales, and service representatives to handle pre-sales or post-sales service functions, analyzing...

  • Customer Service Representative

    3 weeks ago

    Chantilly, Virginia, United States Leisnoi Incorporated Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Leisnoi Incorporated.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients through various communication channels. This role requires strong...

  • Customer Service Representative

    3 weeks ago

    Chantilly, Virginia, United States The Bowen Group - VEOCC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group - VEOCC. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, ensuring they receive the assistance they need.Job Summary:The Customer Service...

  • Customer Service Representative

    4 days ago

    Chantilly, Virginia, United States The Bowen Group - VEOCC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group - VEOCC. As a key member of our front-line customer support team, you will play a vital role in providing exceptional service to our valued customers, including Veterans and their families.Job...

  • Customer Service Representative

    2 weeks ago

    Chantilly, Virginia, United States Sparks Group Full time

    Job Title: Customer Care RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Provide comprehensive product and service knowledge...

  • Customer Service Representative

    3 weeks ago

    Chantilly, Virginia, United States Staff My Agency Full time

    Customer Service Representative Job DescriptionTarek Elhendaway - State Farm Agency, located in South Riding, VA is currently seeking a talented, caring, and professional to join our team as a Customer Service Representative. This position is focused on providing exceptional customer service for a well-established State Farm Agent.Key...

  • Customer Service Representative

    5 days ago

    Chantilly, Virginia, United States PrideStaff Full time

    Customer Relationship RepresentativePrideStaff is seeking a highly skilled Customer Relationship Representative to join our team. As a key member of our client's support team, you will be responsible for providing exceptional customer service and building strong relationships with clients.Responsibilities:Provide inbound phone-based customer service and...

  • Customer Service Representative

    2 weeks ago

    Chantilly, Virginia, United States The Bowen Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, addressing their questions, issues, and concerns with professionalism and care.Key...

  • Customer Service Representative

    3 weeks ago

    Chantilly, Virginia, United States Sparks Group Full time

    Job Title: Customer Care RepresentativeSparks Group is seeking a highly motivated and customer-focused individual to join their team as a Customer Care Representative. This is a short-term contracted position in a fast-paced call center environment.Key Responsibilities:Provide exceptional customer service through phone and email interactionsAcquire and...

  • Customer Service Representative

    4 weeks ago

    Chantilly, Virginia, United States The Bowen Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, addressing their questions, issues, and concerns with professionalism and care.Key...

  • Customer Service Representative

    2 weeks ago

    Chantilly, Virginia, United States GTSC Talent Solutions Full time

    Job Title: Customer Service RepresentativeUSParalog is seeking a highly skilled and empathetic Customer Service Representative to join our team. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, addressing their questions, issues, and concerns with professionalism and care.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Chantilly, Virginia, United States PrideStaff Full time

    Customer Relationship Representative Job DescriptionWe are seeking a highly skilled and enthusiastic Customer Relationship Representative to join our team at PrideStaff. As a key member of our team, you will be responsible for providing exceptional customer service and support to our valued clients.Responsibilities:Provide inbound phone-based customer...

  • Customer Service Representative

    3 days ago

    Chantilly, Virginia, United States GTSC Talent Solutions Full time

    Job Title: Customer Service RepresentativeUSParalog is seeking a highly skilled and empathetic Customer Service Representative to join our team. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, addressing their questions, concerns, and complaints in a timely and professional manner.Key...

  • Customer Service Representative

    6 days ago

    Chantilly, Virginia, United States Freedom Bank Full time

    Job SummaryThe Client Service Representative (CSR) plays a vital role in providing exceptional customer service to clients at the Freedom Bank of Virginia. This position involves handling routine transactions, opening and servicing deposit accounts, and promoting other bank services to meet client needs.Key ResponsibilitiesEnhance client relationships by...

  • Customer Service Representative

    5 days ago

    Chantilly, Virginia, United States Freedom Bank Full time

    Job SummaryThe Client Service Representative (CSR) plays a vital role in delivering exceptional customer experiences at our bank. As a CSR, you will be responsible for handling routine transactions, opening and servicing deposit accounts, and promoting other bank services. Your primary goal will be to understand client needs and provide personalized...

  • Customer Service Representative

    4 weeks ago

    Chantilly, Virginia, United States Lennar Full time

    Customer Care RepresentativeLennar is seeking a skilled Customer Care Representative to provide exceptional service to our homeowners. As a key member of our team, you will be responsible for evaluating customer requests, scheduling trades to complete work, and ensuring homeowner satisfaction.Key Responsibilities:Guide homeowners through the New Home...

  • Customer Service Representative

    1 day ago

    Chantilly, Virginia, United States Freedom Bank Full time

    Job SummaryThe Client Service Representative (CSR) is responsible for handling routine transactions for clients, including cashing checks, accepting deposits and loan payments, and opening and servicing all types of deposit accounts. The CSR must have strong interpersonal skills to build relationships with clients and provide excellent customer service. Key...

  • Customer Service Representative

    2 weeks ago

    Chantilly, Virginia, United States The Freedom Bank of Virginia Full time

    Job SummaryThe Client Service Representative (CSR) plays a vital role in providing exceptional customer service to clients at our bank. This position involves handling routine transactions, such as cashing checks, accepting deposits, and loan payments, while also promoting other bank services to meet clients' needs.Key ResponsibilitiesEnhance client...

  • Customer Service Representative

    2 days ago

    Chantilly, Virginia, United States The Bowen Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Bowen Group. As a key member of our Veterans Experience Office, you will provide front-line operational support for our premier Contact Center.In this role, you will assist callers by directing them to proper resources to address questions, issues, and...

  • Customer Service Representative

    4 days ago

    Chantilly, Virginia, United States PrideStaff Full time

    {"h3": "Job Overview"}Our client is seeking a skilled Customer Relationship Representative to provide exceptional customer service and support. As a key member of the team, you will be responsible for managing relationships with customers, resolving complaints, and generating additional sales through up-selling and cross-selling. Key Responsibilities: *...