Customer Service Representative
2 weeks ago
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, addressing their questions, issues, and concerns with professionalism and care.
Key Responsibilities:- Provide accurate and timely information about Department of Veterans Affairs services and procedures
- Ask clarifying questions to identify complex or vague requests for VA services and information
- Record details of calls and other service requests in a timely manner
- Select appropriate VA services to meet the specific needs of customers
- Maintain effective communication and working relationships with VA employees, outside agencies, and the public
- 6 months of work experience in customer service and call center environment
- Ability to work under pressure and handle escalating or difficult calls
- Strong organizational and time-management skills
- Excellent verbal, interpersonal, and written communication skills
- Familiarity with the military and veteran community programs is a plus
- $17.20/hour
- 11 Paid Holidays
- Employee Only Medical, Dental, Life Insurance, and more
- Generous vacation and sick leave
- 401(k)
The Bowen Group is an equal opportunity employer committed to recruiting, hiring, and promoting qualified people of all backgrounds. We are proud to support the Veterans Experience Office at the U.S. Department of Veterans Affairs and are committed to providing exceptional service to our customers.
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