Customer Service Representative
2 days ago
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group - VEOCC. As a key member of our front-line customer support team, you will play a vital role in providing exceptional service to our valued customers, including Veterans and their families.
Job Summary:The Customer Service Representative will be responsible for providing top-notch customer service, resolving issues, and addressing inquiries in a timely and professional manner. You will be the first point of contact for our customers, and your excellent communication skills, patience, and problem-solving abilities will make all the difference in delivering a positive experience.
Key Responsibilities:- Provide exceptional customer service via phone, email, or other communication channels
- Resolve customer complaints and issues in a fair and timely manner
- Answer frequently asked questions and provide accurate information about VA services and procedures
- Use a multi-screen computer system, including a CRM application, to manage customer interactions and track issues
- Maintain confidentiality and handle sensitive information with discretion
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously
- 6 months of experience in customer service and call center environments
- Ability to work in a virtual environment with a reliable internet connection
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work under pressure and maintain a calm demeanor in challenging situations
- Detail-oriented with strong organizational and time-management skills
- A competitive hourly rate of $17.20
- 11 paid federal holidays
- Employee-only medical, dental, life insurance, and more
- Opportunities for growth and professional development
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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