Customer Service Representative

10 hours ago


Chantilly, Virginia, United States The Bowen Group - VEOCC Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group - VEOCC. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, ensuring they receive the assistance they need.

Job Summary:

The Customer Service Representative will be responsible for:

  • Providing accurate and timely information to callers regarding Department of Veterans Affairs services and procedures
  • Assisting callers with complex or vague requests for VA services and information
  • Recording details of calls and service requests in a timely manner
  • Selecting appropriate VA services to meet the specific needs of customers
  • Maintaining effective communication and working relationships with VA employees, outside agencies, and the public
Requirements:

To be successful in this role, you will need:

  • At least six months of work experience in customer service and call center environments
  • Ability to work in a virtual environment with high-speed internet and a quiet, distraction-free workspace
  • Excellent verbal, interpersonal, and written communication skills
  • Ability to work under pressure and handle escalating or difficult calls
  • Detail-oriented with strong organizational and time-management skills
Perks:

We offer a competitive compensation package, including:

  • $17.20/hour
  • 11 paid holidays
  • Employee-only medical, dental, life insurance, and more

The Bowen Group is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified individuals of all backgrounds.



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