Customer Service Representative
10 hours ago
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at The Bowen Group - VEOCC. As a key member of our Contact Center, you will provide exceptional support to Veterans and their families, ensuring they receive the assistance they need.
Job Summary:The Customer Service Representative will be responsible for:
- Providing accurate and timely information to callers regarding Department of Veterans Affairs services and procedures
- Assisting callers with complex or vague requests for VA services and information
- Recording details of calls and service requests in a timely manner
- Selecting appropriate VA services to meet the specific needs of customers
- Maintaining effective communication and working relationships with VA employees, outside agencies, and the public
To be successful in this role, you will need:
- At least six months of work experience in customer service and call center environments
- Ability to work in a virtual environment with high-speed internet and a quiet, distraction-free workspace
- Excellent verbal, interpersonal, and written communication skills
- Ability to work under pressure and handle escalating or difficult calls
- Detail-oriented with strong organizational and time-management skills
We offer a competitive compensation package, including:
- $17.20/hour
- 11 paid holidays
- Employee-only medical, dental, life insurance, and more
The Bowen Group is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified individuals of all backgrounds.
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