Intake Specialist

1 month ago


Charlotte, North Carolina, United States Cognixia Full time
Collabera is a leading Digital Solutions company providing software engineering solutions to the world's most tech-forward organizations. With over 25 years of experience, we have hired over 17,000 employees across 60+ offices globally and currently place professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500.

As an Intake Specialist at Collabera, you will have the opportunity to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security, and Engineering. You will also have the chance to learn new technologies through our in-house Training arm - Cognixia.

Key Responsibilities:
• Receive inbound calls and conduct case intake from a queue for 6-8 hours per day
• Provide consultation on general policy questions and drive resolution for less complex cases
• Identify cases requiring escalation and complete required documentation
• Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Required Skills:
• Ability to quickly build rapport, ask probing questions, and take thorough notes while talking to inquirers
• Time management in controlling the call (fast-paced environment)
• Strong documentation, communication, and organizational skills with attention to detail for documentation in case management systems

Desired Skills:
• Call Center experience, specifically intake
• Working in case management systems
• HR/ER experience

At Collabera, you will have the opportunity to work with a talented team of professionals and contribute to the success of our clients. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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