Bilingual Intake Coordinator
4 weeks ago
Firm Mission Statement
Lisinski Law Firm is dedicated to providing top-notch immigration solutions to individuals and families. Our mission is to make a positive impact on as many lives as possible by offering expert guidance and support throughout the immigration process.
Position Purpose
The Intake Specialist plays a crucial role in the Business Development team, driving revenue by delivering exceptional service to clients. This position requires a strong understanding of immigration laws and procedures, as well as excellent communication and interpersonal skills.
Essential Job Functions & Responsibilities
- Participate in comprehensive training programs to stay up-to-date on immigration case types and services offered by the firm.
- Conduct one-hour interviews with potential clients to determine their eligibility for immigration services.
- Utilize approved sales scripts and empathy to build rapport with potential clients and educate them on the benefits of partnering with Lisinski Law Firm.
- Work closely with Intake Managers to provide side-by-side assistance to clients and enhance their overall experience.
- Educate clients on the payment options available to them and convert potential leads into admitted clients based on the benefits and values of each case type.
- Schedule and follow up with all leads to ensure a seamless client experience.
- Stay current on weekly legal training with firm attorneys to provide expert guidance to clients.
Essential Skills, Knowledge & Abilities
- World-class customer service skills to provide exceptional support to clients.
- A positive attitude and strong analytical skills to effectively manage multiple tasks and priorities.
- Impeccable organizational skills and attention to detail to ensure accurate and timely completion of tasks.
- Strong communication and interpersonal skills to build rapport with clients and colleagues.
- Ability to prioritize tasks and delegate them when necessary to ensure efficient workflow.
Minimum Qualifications
- Excellent verbal and written communication skills to effectively interact with clients and colleagues.
- Must be bilingual in Spanish and English to provide language support to clients.
Work Schedule
Monday-Friday, 8:30am-5:30pm Eastern Time
Compensation
$23/hour + bonus
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