Senior Case Intake Specialist
4 weeks ago
Cognixia is seeking a highly skilled Senior Case Intake Specialist to join our team. As a key member of our Employee Relations department, you will be responsible for receiving and processing inbound calls, conducting case intake, and providing consultation on general policy questions.
Key Responsibilities:
- Receive and process inbound calls from employees and managers
- Conduct case intake and provide consultation on general policy questions
- Identify cases requiring escalation and complete required documentation
- Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Requirements:
- Ability to quickly build rapport, ask probing questions, and take thorough notes while talking to inquirers
- Strong documentation, communication, and organizational skills with attention to detail for documentation in case management system
- Call Center experience, specifically intake
- Working in case management systems
- HR/ER experience
What We Offer:
- Endless opportunities to learn new technologies through our in-house Training arm – Cognixia
- 80% chance of project extension or redeployment to other clients
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