Client Support Representative

2 weeks ago

Rochester, New York, United States ESL Federal Credit Union Full time
Position Overview:

Join ESL Federal Credit Union as a Client Support Representative, where you will play a crucial role in delivering exceptional service to our members. This position is designed for individuals who thrive in a collaborative environment and are committed to enhancing customer satisfaction.


Work Schedule:

This role features a consistent schedule from Monday to Saturday, with a designated day off during the week and Sundays free. Flexibility is essential to accommodate the evolving needs of our business.


Location:

Our contact center is situated in a vibrant office space that promotes a positive work atmosphere, with ample natural light.


Compensation:

The starting pay for this position is $18.90 per hour, with the potential to advance to a level II position at $21.17 per hour.


Your Role:

As a Client Support Representative, you will be responsible for:

  • Providing outstanding assistance over the phone to address various financial inquiries and requests from our members.
  • Collaborating with team members to meet departmental objectives.
  • Gaining valuable experience in the financial sector, paving the way for future career opportunities within ESL.

Benefits:

ESL offers a comprehensive benefits package that prioritizes work-life balance, including:

  • Medical and dental coverage starting on your first day.
  • Paid holidays and time off (PTO).
  • 401k plan with matching contributions.
  • Additional perks such as a wellness program, family assistance plan, paid volunteer time, and extensive Learning & Development training.

Qualifications:

To be successful in this role, you should possess:

  • A high school diploma or equivalent.
  • A minimum of one year of experience in sales or customer service within the financial services, retail, or a similar field.
  • A strong commitment to reliability and punctuality.
  • Experience in the financial services industry is preferred.
  • The ability to build rapport and foster positive relationships with customers and colleagues.
  • Strong focus and accuracy in a fast-paced environment.
  • Professionalism and positivity, even under pressure.
  • Excellent problem-solving and critical thinking abilities.
  • Comfort with assisting customers using ESL's digital platforms.
  • Confidence in recommending products and services that align with customers' financial objectives.

Commitment to Diversity:

At ESL, we value diversity, equity, and inclusion. We are dedicated to fostering a culture that embraces individual differences and promotes an inclusive, respectful, and equitable workplace.

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