Client Support Representative

2 weeks ago


Rochester, New York, United States Next Insurance Full time
Job Overview

Position: Customer Service Specialist

At NEXT Insurance, our goal is to empower small business owners. We are revolutionizing the small business insurance landscape by providing a comprehensive, technology-driven service that enhances the customer journey.

Since our inception, we have supported countless small business clients across the nation, delivering swift, tailored, and cost-effective insurance solutions. With the backing of industry experts in both insurance and technology, we are poised for further growth, and we need your expertise to help us achieve our mission.

We are in search of a dynamic, enthusiastic individual to join our team as a Customer Service Specialist. In this role, you will play a crucial part in ensuring our clients receive exceptional service while addressing their insurance needs and managing their policies. This position is fast-paced and collaborative, offering the opportunity to make a significant impact in a rapidly evolving sector.

Key Responsibilities:

  • Process insurance certificates, implement policy modifications, enhance operational processes, and support our innovative insurance payment program.
  • Collaborate daily with colleagues from various teams, including Client Launch, Account Life, and Sales, to meet objectives.
  • Engage in projects aimed at optimizing our growth strategies as needed.

Qualifications:

  • A minimum of 2 years of experience in customer service.
  • Possession of a Property & Casualty Insurance License in New York or Massachusetts is preferred.
  • Meticulous attention to detail is essential, given the volume of customer and policy information.
  • Proficiency in various software applications, including Excel, G Suite, and policy management systems.
  • Strong verbal and written communication skills to effectively assist customers, resolve issues, and create a positive experience.

Desired Attributes:

  • Fluency in multiple languages is a plus.
  • A commitment to excellence and a proactive approach to improving processes.
  • Ability to thrive in a dynamic, fast-paced environment while managing multiple responsibilities.

The salary range for this full-time position reflects the minimum and maximum target for new hires in the specified location. Individual compensation will be based on various factors, including relevant skills, experience, and education. Employees at NEXT Insurance are eligible for our equity incentive program and a comprehensive benefits package, which includes a subsidized medical plan, fully covered vision and dental options, life insurance, disability coverage, a 401(k) plan, flexible paid time off, parental leave, and more.

We believe in creating a diverse and inclusive workplace. If you are excited about this opportunity but do not meet every single requirement, we encourage you to apply. You may be the perfect fit for this or other roles.

At NEXT Insurance, we value teamwork and ensure that everyone has an equal opportunity to contribute and make a difference. We are an equal opportunity employer and do not discriminate based on any non-job-related characteristics.



  • Rochester, New York, United States ESL Federal Credit Union Full time

    Position Overview:Join ESL Federal Credit Union as a Client Support Representative, where you will play a crucial role in delivering exceptional service to our members. This position is designed for individuals who thrive in a collaborative environment and are committed to enhancing customer satisfaction.Work Schedule:This role features a consistent schedule...


  • Rochester, New York, United States Kelly Services, Inc. Full time

    Position OverviewWe are looking for a Customer Service Specialist to join our team at a leading optical organization. This role offers a unique opportunity to work directly with clients in a dynamic environment.Key ResponsibilitiesAs a Customer Service Specialist, your daily tasks will include:Providing exceptional support to customers, ensuring their needs...


  • Rochester, New York, United States Paychex Full time

    Client Service RepresentativeDeliver exceptional service to our clients through various communication channels, ensuring seamless support and resolving issues efficiently.Develop a solid understanding of our HRIS and other software systems, including Salesforce and Flex.Utilize our systems and software packages to provide top-notch support to our...


  • Rochester, New York, United States Rochester Promotions Firm Full time

    Job DescriptionAbout Rochester Promotions FirmRochester Promotions Firm is a leading provider of innovative solutions and products that enable businesses to build, operate, and grow their brand. We are a dynamic team of professionals who are passionate about delivering exceptional client experiences.Job SummaryWe are seeking a highly motivated and...


  • Rochester, New York, United States Rochester Promotions Firm Full time

    Position OverviewThe role of the Customer Service Representative is essential in delivering exceptional communication and support to our clientele. Our representatives are dedicated professionals who ensure prompt and courteous assistance to customers, addressing inquiries, identifying their needs, and providing effective solutions.Upon joining the dynamic...


  • Rochester, New York, United States Catholic Charities Family and Community Services Full time

    About the RoleCatholic Charities Family and Community Services is seeking a highly skilled and compassionate Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in providing non-medical, in-home support services to our program participants and support to our office staff and case managers.Key...


  • Rochester, New York, United States Catholic Charities Family Community Services Full time

    Job SummaryCatholic Charities Family Community Services is seeking a skilled Client Support Specialist to provide non-medical, in-home support services to program participants and support to office staff and case managers.Key ResponsibilitiesProvide housekeeping or shopping services to clients, including making and changing beds, dusting, vacuuming, light...


  • Rochester, New York, United States TEKsystems Full time

    Position Overview:The Client Support Specialist is tasked with the establishment and ongoing management of client accounts, serving as the primary representative for our innovative service offering known as Employer Shared Responsibility Services (ESR). This role involves addressing both written and telephonic inquiries from clients utilizing ESR services,...


  • Rochester, New York, United States Paychex Full time

    Position OverviewThe Client Services Representative plays a crucial role in managing inbound communications related to Property and Casualty Insurance. This position is responsible for addressing inquiries and providing comprehensive support regarding insurance policies.Key ResponsibilitiesRespond to incoming calls and assist clients with their Property and...


  • Rochester, New York, United States Paychex Full time

    Position OverviewThe Client Service Representative plays a crucial role in addressing client inquiries related to Property and Casualty Insurance. This position is dedicated to ensuring that clients receive accurate and timely information regarding their insurance policies.Key ResponsibilitiesManage inbound communications and provide assistance with Property...


  • Rochester, New York, United States Paychex Full time

    Position OverviewThe Client Services Representative plays a crucial role in managing customer inquiries related to Property and Casualty Insurance. This position involves:Handling Inbound Communications: Responding to customer calls regarding their insurance policies.Collaborative Problem Solving: Working alongside team members, insurance providers, and...


  • Rochester, New York, United States Catholic Charities Family and Community Services Full time

    About the RoleCatholic Charities Family and Community Services is seeking a highly skilled and compassionate Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in providing non-medical, in-home support services to our program participants and support to our office staff and case managers.Key...


  • Rochester, New York, United States TEKsystems Full time

    Position Overview: The role involves managing client onboarding and continuous support while representing a key product offering known as Employer Shared Responsibility Services (ESR). Key Responsibilities: - Addressing both written and telephonic inquiries from clients utilizing ESR services. - Providing responses to queries and delivering technical product...


  • Rochester, New York, United States AMICA MUTUAL INSURANCE COMPANY Full time

    Position OverviewAs a Customer Service Representative, you will engage in professional communication to assist current clients in a dynamic, high-volume call environment. Your role will involve:Effective Problem Solving: Utilize your analytical skills to address customer inquiries and resolve issues efficiently.Time Management: Prioritize tasks effectively...


  • Rochester, New York, United States East House Full time

    About Our Organization: East House is a prominent entity dedicated to delivering extensive assistance and services to individuals transitioning towards greater autonomy in community living.Position Summary:We are in search of a committed and empathetic Client Support Specialist to become a part of our team at East House. In the role of Client Support...


  • Rochester, New York, United States ButlerTill Full time

    Butler/Till is a results-oriented marketing agency dedicated to providing deeply collaborative client experiences, innovative technology solutions, and exceptional partnerships. As a proud independent, women-owned and led organization, we are committed to a purpose-driven approach, our B-Corp certification, and our unique structure as a fully employee-owned...


  • Rochester, New York, United States Genuine Parts Company Full time

    OVERVIEWUnder direct supervision, the Client Support Specialist is tasked with accurately processing customer requests and managing incoming client communications.SALARY$21.00 / hourRESPONSIBILITIES: Addresses fundamental customer inquiries regarding products, provides estimates, and manages order processing. Facilitates customer orders through various...


  • Rochester, New York, United States QuidelOrtho Full time

    Opportunity OverviewAt QuidelOrtho, a leader in in vitro diagnostics, we emphasize the importance of employee satisfaction alongside our business objectives. We are seeking a Customer Service Specialist 1 to deliver outstanding support to our internal and external clientele. This position encompasses order processing, managing inquiries, and nurturing...


  • Rochester, New York, United States MAXIMUS Full time

    Overview Job TitleCustomer Service RepresentativeLocationRemoteEmployment TypeFull-time Role Summary & Expectations As a Customer Service Representative at Maximus, you will play a crucial role in supporting vulnerable populations by delivering exceptional customer care to individuals navigating complex healthcare systems. Our commitment to integrity and...


  • Rochester, New York, United States Concern Housing Full time

    About Concern HousingConcern Housing is a dedicated non-profit organization focused on empowering individuals and families to thrive within their communities. We strive to enhance the quality of life through comprehensive housing solutions and supportive services. As one of New York State's leading housing agencies, we proudly serve around 1,300 individuals...