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Client Support Ambassador

2 months ago

Rochester, New York, United States Rochester Promotions Firm Full time
Job Description

About Rochester Promotions Firm

Rochester Promotions Firm is a leading provider of innovative solutions and products that enable businesses to build, operate, and grow their brand. We are a dynamic team of professionals who are passionate about delivering exceptional client experiences.

Job Summary

We are seeking a highly motivated and enthusiastic Client Support Representative to join our team. As a Client Support Representative, you will play a critical role in increasing awareness for our company and its solutions while delivering strategic, consistent messaging to all audiences.

Key Responsibilities

  • Client Engagement: Interact with potential consumers by educating them on products and services our clients provide, building imperishable relationships with customers through exceptional interpersonal skills and personability.
  • Product Knowledge: Answer questions regarding services and expand on the benefits of our brand vs. competitors, ensuring customers have the most accurate and up-to-date information.
  • Team Collaboration: Participate in regular meetings with the Client Support Specialist team to construct strategies for achieving customer acquisition standards and sales goals.
  • Training and Development: Attend training sessions on any new products, services, or sales promotions to stay up-to-date on industry trends and best practices.
  • Order Fulfillment: Complete customer's orders efficiently and accurately, ensuring timely and satisfactory delivery.

Requirements

  • Experience: 0-2 years of experience in a customer-centric role is preferred.
  • Education: High School Diploma or equivalent, with a College Degree preferred but not required.
  • Skills: Strong ability to communicate effectively, aptitude for taking on multiple responsibilities with versatility.

Incentives

  • Positive Work Culture: Collaborative and diverse working environment that promotes positivity and growth.
  • Career Advancement: Opportunities for professional growth and development within the company.
  • Work-Life Balance: Consistent schedule and job security, with closures on all major holidays.
  • Travel and Events: Opportunities for travel and company events that foster team building and networking.