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Client Support Specialist

2 months ago

Rochester, New York, United States MAXIMUS Full time


Overview

Job Title

Customer Service Representative

Location

Remote

Employment Type

Full-time

Role Summary & Expectations

As a Customer Service Representative at Maximus, you will play a crucial role in supporting vulnerable populations by delivering exceptional customer care to individuals navigating complex healthcare systems. Our commitment to integrity and transparency ensures that every interaction is handled with the utmost professionalism and care. Maximus offers comprehensive paid training to equip you with the necessary skills to assist each caller effectively.

This position involves an initial training period, after which you will have the flexibility to work remotely. The training program spans several weeks and is designed to prepare you for success in this vital role.

Compensation and Benefits:
* Competitive base pay
* Performance-based bonus opportunities
* Referral bonuses
* Retirement savings plan with employer matching
* Paid time off and holidays
* Comprehensive health benefits
* Employee support programs
* Flexible work schedules
* A collaborative and supportive work environment
* Opportunities for career advancement
* No sales or cold calling involved

Key Responsibilities:

Handle incoming inquiries from a diverse range of consumers, including the general public and prospective enrollees, while adhering to all established policies and confidentiality standards.

Provide effective responses to various forms of inbound and outbound communications.

Document all interactions accurately using the designated systems.

Refer consumers to appropriate resources as per established protocols.

Assist callers with requests for information and materials through various channels.

Facilitate translation services for non-English speaking callers as needed.

Escalate complex issues to designated staff for resolution.

Participate in training sessions and maintain current knowledge of all relevant programs and systems.

Process applications for healthcare coverage, including eligibility assessments and enrollment into health plans.

Handle changes in demographics, disenrollment requests, and special enrollment periods.

Ensure compliance with confidentiality and privacy regulations while addressing inquiries.

Meet established performance metrics and quality assurance standards.

Adhere to safety protocols and maintain a professional workspace.


Qualifications:

A high school diploma or GED is required, along with relevant professional experience.

Strong communication skills, both written and verbal, are essential.

Ability to thrive in a fast-paced environment and manage multiple tasks effectively.

Experience with customer service and proficiency in using computer systems is preferred.


Commitment to Diversity:

Maximus values a diverse workforce and is committed to providing equal employment opportunities to all qualified candidates.


Compensation Transparency:

Maximus offers competitive compensation based on various factors, including experience and job responsibilities.