HVAC Sales Representative

1 week ago

Gainesville, Florida, United States Daikin Full time
Job Title: Counter Sales Associate 3

The Counter Sales Associate 3 is a key member of our sales team, responsible for selling our organization's products and services to prospective and established customers. This role requires a strong understanding of our products and services, as well as excellent communication and customer service skills.

Key Responsibilities:
  • Provide exceptional customer service to customers via face-to-face, phone, and email interactions.
  • Sell our products and services to customers, ensuring a smooth and efficient sales process.
  • Collaborate with Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.
  • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates.
  • Recommend alternate products based on cost, availability, or specifications as needed.
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Provide accurate information regarding availability of in-stock items.
  • Assist customers with warranties and returns.
  • Collaborate with the Branch Manager to determine best methods to resolve problems and ensure customer satisfaction.
  • Train new customer service/inside sales representatives.
  • Periodically reach out to customers to determine satisfaction with our organization, products, and services.
  • Maintain records and prepare reports on sales activities.
  • Expand knowledge of HVAC products and stay current with the latest trends within the industry.
Requirements:
  • 6+ years of progressive sales experience.
  • 5+ years in the HVAC industry.
  • High School diploma or GED equivalent, some college preferred - HVAC certification preferred.
Competencies:
  • Excellent customer service and communication skills.
  • Strong sales and negotiation skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of HVAC products and services.
  • Ability to work collaboratively with internal and external customers and employees.
Work Environment:

The Counter Sales Associate 3 will work in a dynamic and fast-paced environment, interacting with customers, colleagues, and management. The ideal candidate will be able to work effectively in a team environment and provide exceptional customer service.

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