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Customer Sales Representative

2 months ago

Gainesville, Florida, United States Syfan Logistics Full time

Job Summary:

A Customer Sales Representative develops and maintains business relationships with new and existing customers. Conducts the internal customer sales process and sales functions. Collaborates with the operations team in a highly responsive, fast-paced environment.

Key Responsibilities:

  • Develops and maintains strong relationships with current and prospective customers through persistent contact and communication.
  • Determines and evaluates customer needs, negotiates and formulates rate proposals, and prepares sales correspondence.
  • Works collaboratively with internal Carrier Sales and Support team members to ensure customer needs are met.
  • Updates logistics management software throughout the day to maintain accuracy in sales and volume data.
  • Works closely with Operations Manager, Team Captains, and VP of Business Development to achieve individual, team, and company goals.
  • Resolves all customer issues and takes ownership of any problem situations.
  • Conducts sales meetings, business reviews, and occasionally in-person events.
  • Manages multiple projects simultaneously with a sense of urgency.
  • Updates customer-specific websites, databases, and LMS.
  • Meets individual productivity goals (e.g., phone calls made, total talk time, etc.).
  • Works non-traditional schedules, which may include after-hours, off-shifts, or weekends.

Requirements:

  • 2 years of experience in transportation/logistics operations management or sales.
  • Previously demonstrated high performance in logistics carrier sales.
  • Ability to solve problems and make decisions quickly.
  • Self-motivated with an entrepreneurial mindset.
  • Intermediate computer skills (e.g., Microsoft Office, customer websites, keyboard proficiency, etc.).
  • General understanding of the industry, rates, and equipment.
  • Strong negotiation skills.
  • Strong attention to details.

Education Requirements:

  • High School Diploma/GED equivalent.
  • Preferred: Bachelor's Degree in transportation logistics/freight management.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a physical office environment and is largely a sedentary role. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands, arms, and fingers to effectively operate computer equipment and handle and/or lift objects up to 20 pounds.

Position Type/Expected Hours of Work:

This position is primarily a weekday position scheduled within standard daytime business hours. The position may occasionally require individuals to work outside of normal daytime business hours to handle business needs associated with the position responsibilities.