Chief Customer Care Specialist

2 weeks ago


Schaumburg, Illinois, United States Golf Rose Animal Hospital Full time

Position Overview:

Golf Rose Animal Hospital is seeking a dedicated and experienced

Lead Customer Service Representative to enhance our team.

As a 24-hour emergency veterinary facility, we require a late shift emergency CSR who excels in a dynamic environment, adeptly prioritizes tasks based on urgency, and communicates effectively with both medical personnel and clients.

Key Responsibilities:

  • Embody and promote the Core Values and Mission Statement of our organization.
  • Welcome clients and their pets warmly, ensuring a positive and solution-focused experience.
  • Handle incoming calls with professionalism, addressing client inquiries regarding basic animal care, veterinary services, and wellness advice.
  • Efficiently screen and direct calls to the appropriate staff members, ensuring timely message delivery and accurate medical record management.
  • Schedule appointments and surgeries in accordance with established guidelines, confirming details with clients as necessary.
  • Document client interactions meticulously in medical records, noting key discussion points and relevant information.
  • Train new staff members using a structured training approach.
  • Foster a collaborative atmosphere among team members and across departments.
  • Accurately process charges and explain invoices to clients, ensuring transparency regarding services rendered.
  • Collect payments for services, including cash and credit transactions, while maintaining accurate financial records.
  • Verify client eligibility for charge accounts and balance cash drawers at the end of each shift.
  • Ensure client information is up-to-date in medical records, including contact details and relevant documentation.
  • Assist clients with prescription refills and provide guidance on preventative care products.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in customer service or reception within the veterinary field is essential.
  • Demonstrated commitment to the core values of our organization.
  • Proficient computer skills, including keyboarding and communication tools.
  • Familiarity with veterinary terminology is necessary.
  • Strong spelling and grammar skills are required.
  • Ability to manage challenging situations with professionalism and composure.
  • Exhibit a genuine passion for animal care and client service.

We prioritize our team members and uphold our values in every aspect of our work.

Golf Rose Animal Hospital is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.



  • Schaumburg, Illinois, United States Golf Rose Animal Hospital Full time

    Position Overview: Golf Rose Animal Hospital is seeking a dedicated full-time Lead Customer Service Representative to enhance our team. As a 24-hour emergency facility, we are in search of a late shift emergency CSR who excels in a dynamic environment, prioritizes tasks effectively, and communicates clearly with both medical personnel and clients. Location:...


  • Schaumburg, Illinois, United States Mr. Rooter of Cook County Full time

    Job OverviewAt Mr. Rooter of Cook County, we pride ourselves on delivering exceptional service and maintaining a strong commitment to our customers. As a Customer Service Representative, you will play a vital role in embodying our service philosophy, ensuring that every customer interaction reflects our dedication to quality and care.Your primary...


  • Schaumburg, Illinois, United States Beacon Hill Staffing Group Full time

    About the Role:We are seeking a highly skilled and experienced Customer Support Specialist to join our Member Support team at Beacon Hill Staffing Group. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our members via various communication channels, including chat, email, and phone.Key...


  • Schaumburg, Illinois, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...


  • Schaumburg, Illinois, United States Mr. Rooter of Cook County Full time

    Position OverviewAt Mr. Rooter of Cook County, we pride ourselves on delivering exceptional service in the plumbing industry. Our legacy began in 1970, and we continue to uphold our commitment to quality and customer care.As a Customer Support Specialist, you play a vital role in maintaining our service excellence. Your primary responsibility is to manage...


  • Schaumburg, Illinois, United States BrightStar Care Full time

    BrightStar Care is actively seeking dedicated Practical Nursing Specialists to enhance our team. At BrightStar Care, we are committed to providing compassionate support for seniors and older adults who need assistance, companionship, and daily care. We offer our LPNs competitive compensation with opportunities for bonuses when you take on additional shifts....


  • Schaumburg, Illinois, United States Addison Group Full time

    Position Overview:We are looking for a dedicated Customer Service Specialist to join our team. This role is designed for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service to clients.Key Responsibilities:Oversee the authorization process for vehicle repairs, ensuring approvals are obtained and...


  • Schaumburg, Illinois, United States Nova Fire Protection Inc Full time

    Job SummaryNova Fire Protection Inc is seeking a highly skilled and organized Executive Support Specialist to join our Commercial division. As a key member of our team, you will provide administrative support to the Head of Sales and work closely with the Commercial Sales team.This is an exciting opportunity to work in a fast-paced environment and contribute...


  • Schaumburg, Illinois, United States Mr. Rooter of Cook County Full time

    Position OverviewAt Mr. Rooter of Cook County, we pride ourselves on delivering exceptional service that goes beyond mere plumbing. Our philosophy is rooted in a commitment to our customers and their homes, ensuring that every interaction reflects our core values.As a Customer Support Specialist, you will play a vital role in maintaining our service...


  • Schaumburg, Illinois, United States Mr. Rooter of Cook County Full time

    Job OverviewAt Mr. Rooter of Cook County, we take pride in our commitment to excellence in service. As a Customer Service Representative, you play a vital role in ensuring our clients receive the highest standard of support. Your primary responsibility will be to manage incoming inquiries and coordinate service appointments to align with customer needs.Key...


  • Schaumburg, Illinois, United States Symphony Care Network Full time

    We are seeking a skilled and dedicated Registered Nurse to join our team at Symphony Care Network. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support to our residents.Key Responsibilities:Provide comprehensive patient care through assessment, planning, implementation, and evaluation of...


  • Schaumburg, Illinois, United States Charles Industries, An Amphenol Company Full time

    The Chief Operations Officer will strategize, direct, coordinate, and oversee operational activities within the organization, ensuring the formulation and execution of effective operations and cost-efficient systems to fulfill the organization's present and future requirements. The COO will supervise both managerial staff and individual contributors.Key...


  • Schaumburg, Illinois, United States Care Navigators Inc Full time

    Position OverviewRole Summary:Embark on a rewarding journey in the field of care management and healthcare advocacy. We are seeking a dedicated individual with a background in caregiving, currently pursuing an LPN, RN, or social work degree, or someone with a strong desire to master the role of a care manager and healthcare advocate. The Healthcare Support...


  • Schaumburg, Illinois, United States The Sherwin-Williams Company Full time

    Position Overview:This role involves collaborating closely with commercial paint clients to assess their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. The Wholesale Product Specialists are also responsible for swiftly resolving any customer issues to ensure optimal client satisfaction while remaining...

  • Financial Planning

    2 weeks ago


    Schaumburg, Illinois, United States Road Ranger Full time

    Road Ranger, a prominent multi-state Travel Center organization, is in search of a Financial Planning & Analysis Specialist to enhance its Finance Department. Reporting directly to the Chief Financial Officer, this role focuses on the creation and delivery of Management reports, analyses, and presentations required on a daily, weekly, monthly, and annual...


  • Schaumburg, Illinois, United States Half Price Books, Records, Magazines, Inc. Full time

    Join Our Team as a Retail Book SpecialistAre you passionate about literature?Do you enjoy assisting others in discovering their next great read?Are you looking for a dynamic and engaging retail environment?Half Price Books, Records, Magazines, Inc. is seeking motivated individuals to become part of our team as Retail Book Specialists.As a Retail Book...


  • Schaumburg, Illinois, United States Wintrust Financial Full time

    Job SummaryWintrust Financial is seeking a skilled Relationship Development Specialist to join our team. As a Relationship Development Specialist, you will be responsible for building and maintaining strong relationships with our customers, providing them with tailored financial solutions to meet their needs.Key ResponsibilitiesDevelop and maintain a deep...


  • Schaumburg, Illinois, United States Road Ranger LLC Full time

    Job OverviewRoad Ranger LLC, a prominent multi-state Travel Center organization, is on the lookout for a Financial Planning and Analysis Specialist to enhance its Finance Department. Reporting directly to the Chief Financial Officer, this role focuses on the creation and delivery of Management reports, analytical insights, and presentations required on a...


  • Schaumburg, Illinois, United States Hometown Veterinary Partners Full time

    Job SummaryWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at Hometown Veterinary Partners. As a key member of our hospital team, you will play a vital role in providing exceptional patient care and supporting our mission to empower veterinary professionals.Key ResponsibilitiesClient CareWelcome clients and their...


  • Schaumburg, Illinois, United States Mr. Rooter of Cook County Full time

    Job OverviewAt Mr. Rooter of Cook County, we pride ourselves on our commitment to excellence in service. Our legacy began in 1970 with a vision to provide top-notch plumbing solutions while prioritizing customer satisfaction. We believe that our work transcends plumbing; it embodies a philosophy of care and respect for our clients' homes.As a Customer...